>>>> Mac OS 10.3.9    Office 2004 with all updates     IMAP accounts.
>>>> 
>>>>   I have a recurring problem with certain email attachments that get stuck
>>>> in the outbox and are sent repeatedly. These attachments are usually but
>>>> not
>>>> always PDFs over 1MB in size. The problem occurs with multiple machines on
>>>> multiple different accounts.
>>>> 
>>>>   The progress bar will go all the way to the end as if the email has been
>>>> sent. However, the email never shows up in the sent mail box and instead
>>>> stays in the out box. It is then sent again on the next schedule. The
>>>> result
>>>> is the receiver gets several copies of the same email. When the receiver is
>>>> on dialup and the attachments are large they aren't to happy.
>>>> 
>>> 
>>> This happened to me when I was using Microsoft Outlook -
>>> I had the problem because I was not cleaning out my "deleted items" and
>>> "sent items" folders on a regular basis.
>>> The e-mails were sent but weren't recorded as being send as there was not
>>> enough room in the "sent items" folder to store the sent e-mail.
>>> 
>>> Try cleaning out the your trash, deleted, and sent items folders and see if
>>> the problem still occurs.
>> 
>>   All of the accounts in question are IMAP accounts so all email is stored
>> on the server and the server has no limits set on mailbox or attachment
>> size. Some of the people that have this problem are fairly new accounts so
>> they have little to no email at all (maybe a few hundred messages total)
>> others are long time users who have several tens of thousands of old emails.
>> The problems effects both types of users equally.
>> 
>
> Try changing your time out settings. This should not apply but I have seen
> stranger things.

Change the timeout settings? Where? On the server? Where are those settings
in the client?

- Cris Thomas

Manager, Information Technology
BTU Ventures, Inc.
Bay Colony Corporate Center
1000 Winter Street Suite 4400
Waltham, MA 02451


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