While I have not yet upgraded to Office 2004, the problem described seems
such that it might arise as a corrupt or problem email is rendered. This
leads me to suggest that the user in question be advised to turn off
"preview" while the problem is further studied, opening mail individually to
read, etc. If the "problem" does not appear while in that mode, this would
further the hypothesis that there is at least one corrupt message in the
database.
FWIW, this sounds somewhat akin to the problem I set out 9/27 to this list
"Crashing on Viewing Certain HTML Messages (Entourage X)" that, so far, sits
in the database of postings with no replies. I have a suspect HTML that I
would like to send to anyone OFFLINE (handle with care!) for analysis or
confirmation that it makes Entourage, at least Ent. X, unhappy. Unlike the
writer from UMASS, mine crashes Ent X altogether (with stated error -190).
Lindsley Williams
--
Lindsley Williams / [EMAIL PROTECTED]
> From: Gene Martin <[EMAIL PROTECTED]>
> Reply-To: "Entourage:mac Talk" <[email protected]>
> Date: Wed, 05 Oct 2005 07:28:17 -0400
> To: "Entourage:mac Talk" <[email protected]>
> Subject: Re: Entourage - mail error HELP PLEASE!
>
> Another thing I would do is check for a corrupted message in the inbox. I
> had a similar problem and it turned out to be a corrupt message in the
> inbox. I was able to compare by looking at what was there in Webmail and
> comparing it to what was showing up in Entourage.
>
> In Entourage, I moved all the mail to an archive folder, so that it appeared
> to be completely empty, then I opened Webmail and found a message still in
> the inbox. Since it wasn't showing up in Entourage I considered it to be a
> corrupt message and deleted it from Webmail. Once I did that the problem in
> Entourage went away completely.
>
> Not exactly the same error you are getting, but it's worth a look.
>
> ---------------------------------------
> Gene Martin | Computing Services Manager Biotech II
>
>
> The Program In Molecular Medicine
> UMASS Medical School
> Worcester, MA
> 508-856-1262
> http://pmm.umassmed.edu/support/support.html
>
>
>
>
>> From: Lesa Cannon <[EMAIL PROTECTED]>
>> Reply-To: "Entourage:mac Talk" <[email protected]>
>> Date: Tue, 04 Oct 2005 10:48:27 -0500
>> To: <[email protected]>
>> Conversation: Entourage - mail error HELP PLEASE!
>> Subject: Entourage - mail error HELP PLEASE!
>>
>> On Dual 2.5 GHz PowerPC G5 with 2.5 GB DDR SDRAM, running Entourage 2004 for
>> Mac Version 11.2.0
>>
>> One user in group of 12 machines is getting error: "The action could not be
>> completed. Mail error." When trying to open mail. Happened yesterday, I ran
>> system maintenance, repaired permissions, reinstalled Entourage, installed
>> patch. It worked ok for the rest of yesterday (3-4 hours), then 2-3 hours
>> into this morning, started same behavior again, with same error message.
>>
>> Any help would be greatly appreciated.
>>
>>
>> Lesa Cannon
>> Advertising Dept.
>> Associated Wholesale Grocers - OKC
>>
>>
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