There are two potential problems. Either:
The email itself is corrupt. In this case, turning off the preview pane
(View menu, 'Preview Pane'>'None') will allow your friend to select & delete
the email.
or:
The database itself is corrupted.
Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
Advanced Rebuild¹.
Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.
First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.
Then you get a window with a list of your identities to select from, and
four options:
1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.
2) "Compact the database". (Like X's "Typical rebuild").
3) Rebuild the database. (Like X's "Advanced Rebuild")
4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<http://homepage.mac.com/barryw/weblog/weblog.html>
> From: Fred Annesley <[EMAIL PROTECTED]>
> Reply-To: "Entourage:mac Talk" <[email protected]>
> Date: Wed, 22 Feb 2006 20:34:19 +1000
> To: Entourage Mac Talk <[email protected]>
> Conversation: email causing crash
> Subject: email causing crash
>
> The following email was sent to me by a friend but it is beyond my ability.
> Anyone help. She is using OSX 10.4 not sure of the Ent. version. Thank you
> Fred Annesley.
>
>
>
> I do have a problem with ENTOURAGE.
>
> I received an E/mail from a friend, with just one word, and I can¹t delete
> it.
> Each time I highlight the E/mail, ENTOURAGE is crashing.
>
> A window is coming up to tell me the following:
>
> The application Entourage quit unexpectedly after it was reopened.
>
> Click try again to temporarily restore the application¹s default settings
> and
> open it again.
> Click report to see more details or send a report to Apple.
>
> CLOSE TRAY AGAIN REPORT
>
> the following is the report which doesn¹t mean anything to
> me!!!!!!!
>
>
> ac OS X Version 10.4 (Build 8A428)
> 2006-02-22 06:09:57 +0100
> 2006-02-22 06:10:01.554 SystemUIServer[80] lang is:it
> Feb 22 06:13:24 magdalene-covis-Computer /Applications/Microsoft Office
> X/Microsoft Entourage: *** Warning: Line option kATSLineIsDisplayOnly has
> been
> deprecated. ***
> Feb 22 06:15:41 magdalene-covis-Computer crashdump[140]: Microsoft Entourage
> crashed
> Feb 22 06:15:43 magdalene-covis-Computer crashdump[140]: crash report
> written
> to: /Users/magdalenecovi/Library/Logs/CrashReporter/Microsoft
> Entourage.crash.log
>
> Regards Magdalene
>
>
>
>
>
>
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