Joseph, you really have to trust me here that your request to run with
un-cached data is in the minority. When I was in MacBU we had (they
still do) a customer council that would tell us what the biggest needs
were from a whole bunch of different angles. The last couple of years,
most of the focus has been on enterprise and Exchange customers. The
desire to have un-cached data was one of the items that was brought up,
just not very often.
Entourage was never designed to be an offline client. It really isn't
that big of a stretch to make it one. If the need were big enough, they
could add the ability to empty the cash on quit. If the disk size issue
is that big of a deal to you, you could empty the cache manually before
quitting. I'll guarantee you that you'll soon be frustrated at how long
it takes to sync items after that.
Swenson, Joseph wrote:
Who said anything about shafting? Why can't it be added on?
Like I said, Entourage is great for home and small business. I use it at
home. But conversely why should enterprise be happy with getting the shaft?
That's what you and Jud have been doing, trying to tell customers to suck it
up and be happy with second best.
I'm a Mac user. I'm never happy with second best.
You'll have to decide if you'd rather just use a PC, if Outlook means that
much to you.
Oh yeah. Real mature. Let me just go tell all the Mac users I support to
switch to PCs. I'm sure that'll go over real well.
But you are right about this: the problem lies not with the Entourage
people. It lies with the Outlook people. Entourage wasn't built for
enterprise. It just wasn't. But it seems like there's people within MS who
are doing a great job of hampering the Mac BUs efforts to get it up to
snuff.
On 3/15/06 1:11 PM, "Paul Berkowitz" <[EMAIL PROTECTED]> wrote:
On 3/15/06 10:54 AM, "Swenson, Joseph" <[EMAIL PROTECTED]> wrote:
And yeah, it doesn't work the way I would prefer it to, It doesn't work the
way most large enterprise institutions want it to. We would all prefer it
work like Outlook.
Call any educational institution that uses Exchange and listen to them
lament how Exchange support for Macs really blows. Getting shafted with
workarounds is no way to treat a customer. The only reason we use Entourage
is because it's the best we can get, not because it's the best that could
be.
So they should instead shaft their much larger body of non-enterprise
customers who have been using Entourage since long before you ever came on
the scene? Hmmmm. That would go over well with your typical Mac customer -
not.
MacBU (and Jud in particular - are you aware you're catcalling and insulting
the developer who created Entourage from scratch?) were landed with the
responsibility of taking over Exchange support by the decision of the
Outlook team to give up when Mac OS X arrived. They have done a fantastic
job, release after release, of improving the experience in an application
that was designed to do no such thing. And they (although not Jud, who has
moved on to other endeavors but still cares enough to respond here and keep
an eye of things back at MacBU) will continue to do so. You can expect
further improvements in subsequent releases. But don't expect them to dump
all their non-Exchange customers for your sake. It's not going to happen.
You'll have to decide if you'd rather just use a PC, if Outlook means that
much to you.
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