No solution, but I had Earthlink service for about five years. I never had the problem you describe, using Entourage, where web access still worked. However, I had persistent, recurring problems with Earthlink DSL service, which would disconnect completely. I'd be working along and suddenly, no web access either for browser or Entourage. I'd have to go, power off the DSL modem for about 2 minutes, and then let it reconnect. This, incidentally, was the "solution" given me by Earthlink tech support!
I put up with this for well over one year, but it got worse and worse, moving from once a week to once a day to three or four times a day. After HOURS on the phone with Earthlink tech support, repeating the same procedures over and over, they admitted the problem was with their modem and said it needed to be replaced. But since the modem was no longer under warranty, I would have to purchase a new one! I finally switched to comcast cable. On 5/17/06, Scott Haneda <[EMAIL PROTECTED]> wrote:
> I posted about this before, but have another question. I have Entourage from > Office 2001 and a Mac G4. Until a couple of weeks ago I was running OS 9 but > now have OS 10.4.6 Tiger. > > My email just won¹t send or receive for periods of time, yet during that time > I can access websites. After going round and round with Earthlink, they simply > absolved themselves of any connection to the problem. They said it¹s a problem > somehow between my computer and them and suggested that when I got OS X things > should clear up. > > Someone on this list sent me info about how Entourage has been found to have > these misconnects sometimes just with Earthlink. Earthlink told me no one else > has complained of this problem and if it were them, others would have > contacted them. > > So now that I have OS X, I thought if I tried the built-in Mail program that > comes with the system, with its not being Entourage, all my problems would be > solved. But alas, that¹s not so. It still times out. > > Even with trying to use this other Mail program, which I don¹t care for, BTW, > the same problem is occurring. This drives me mad and not a soul seems able to > tell me how to solve it. I pay Earthlink a whopping $52+ each month yet have > to contend with having large periods of time with no email service. > > Any ideas how to pursue a solution? For 52 a month, get something else, cable, dsl, anything, at any rate, you should be able to at least work this out and figure out what the problem is before you change. Since you said this happens with more than one email app, and that you can get on the web, I am going to rule out the issue with an application specific setting. Mmmkay, timeouts on email... 1) are you on cable, dsl, or dialup 2) are you using a router, or plugged right in To figure out where this issue is, you are going to have to get a little wet with a app called the terminal, it is in your utilities folder. Maybe you have a IM account, where one could help you in real time, or if you say you are ok in the terminal, we can take the next step. -- ------------------------------------------------------------- Scott Haneda Tel: 415.898.2602 <http://www.newgeo.com> Novato, CA U.S.A. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
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