On 2/1/07 14:43, "Robert Gerard" <[EMAIL PROTECTED]> wrote:
> I am using Tiger and the latest version of Entourage: v 11.3.2. > > Emails from my wife, whose email address is in my Entourage address > book, get sent to my Junk E-mail folder. > > The Junk E-mail protection is set on High. > > I thought that by constantly classifying them as <Not junk>, the junk > filter would learn but they consistently go into the Junk E-mail folder. > > Is there some way to fix this problem? > > Thanks, > Bob > The JMF does not 'learn' in this (or any) way. It is hard coded by MS, although it gets fairly regular updates. What has probably happened is that, in trying to mark an item of mail 'not junk' you have inadvertently created a mailing list manager entry. The dialog you get when marking mail as 'not junk' is badly worded and misleading, and tends to guide the user into masking an MLM entry while calling it a 'rule'. Bad Microsoft. Check you mailing list manager (under the tools menu) - I'll lay odds that you have an entry in there that is directing your wife's email to the junk folder. -- Barry Wainwright Microsoft MVP (see http://mvp.support.microsoft.com for details) The Entourage User's WebLog has moved! For hints, tips and troubleshooting go to <http://www.barryw.net/weblog/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
