On 1/18/07 10:20 AM, "Neil_ Pollack" <[EMAIL PROTECTED]> wrote:
> > On Wednesday, January 17, 2007, at 09:39PM, "Diane Ross" > <[EMAIL PROTECTED]> wrote: >> On 1/17/07 12:52 PM, "Neil" <[EMAIL PROTECTED]> wrote: >> >>> I used the uninstaller contained in my MS Office 2004 Test Drive folder to >>> uninstall v. 2004. Now, whenever I hit the message reply button in >>> Entourage >>> v.X, it quits. Does anybody know how to fix this? Thanks in advance. >> >> The Remove Office tool can remove files that are installed by Microsoft >> Office 98, Microsoft Office 2001 for Mac, and Office v. X, including >> Microsoft shared libraries, such as Microsoft OLE, which might be required >> by other programs. If a program does not start after you use the Remove >> Office tool, try reinstalling the program to fix the problem. > > Thanks, Diane. I tried that just now. I used my Office X install disc and it > told me that I already had all the components it was going to install, so it > didn't change anything. Then I launched Entourage and had the same problem, > it quits when I hit the reply button. Could this be something else? Thanks. > It certainly wouldn't hurt to remove Office and install fresh regardless of what the installer implied. First create a new Identity in Entourage and see if the problem exists there. If yes then... Test in a new user to rule out problems in your current user folder. I would also apply the Apple combo updater. Doing so overwrites potentially problem-causing files. Several users have reported this fixed some odd problems they were having with Entourage. Mac OS X 10.4.8 Combo Update (PPC) <http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11795&cat =1&platform=osx&method=sa/MacOSXUpdCombo10.4.8PPC.dmg> Mac OS X 10.4.8 Combo Update (Intel) <http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11797&; cat=1&platform=osx&method=sa/MacOSXUpdCombo10.4.8Intel.dmg> In addition, make sure you have only one daemon in your Startup Items (located in System Preferences --> Accounts). If you see more than one Microsoft Database daemon, delete them all and let Entourage recreate a new one. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> The Entourage Blog lists the EHP as one of the top five Microsoft Entourage resources. <http://blogs.msdn.com/entourage/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
