Thanks. The best of the holidays to all.
Steve =================================== Steve D. Culver Mac & Win Desktop/Network/Systems Support University Relations, UC Davis UR Help Desk: 530-754-1106 Email: [EMAIL PROTECTED] =================================== From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Beth Rosengard Sent: Wednesday, November 21, 2007 3:16 PM To: Entourage:mac Talk Subject: Re: DONE - RE: Clearing Office Notifications in Office 2004 Thanks for following up, Steve. I'm glad you got it solved. Diane, note Steve's suggestion for adding this to the database. Happy Thanksgiving, all! Beth -----Original Message----- From: "Steve D. Culver" Sent: Nov 20, 2007 5:36 PM To: "Entourage:mac Talk" Subject: DONE - RE: Clearing Office Notifications in Office 2004 Hi Beth: I wanted to let you know that I was able to resolve this problem, and it was something I should have tried at the beginning of the whole drama; I didn’t because the user could release her MacBook Pro for very little time. 1. I had the user copy her Microsoft User Data folder to her external Firewire drive. 2. On a quiet Saturday morning, I started the process of rebuilding her Entourage database through the Database Utility (all other methods used failed to clear the Office Notifications). 3. After a few hours, the database went from 5.7GB down to 4.3GB in size, and the Office Notifications came back to normal with just over 400 messages to dismiss. 4. I kept clicking the “Dismiss All” button every time it refreshed itself until all messages were deleted. The Office Notifications returned to its normal size and I was able to move it around the Desktop without a problem. 5. I started up Entourage to update it and it worked just fine with no unusual behavior noticed. 6. I heard from the user today (Tuesday) and all is well, all is normal. Thank you for your assistance and suggestions. Please put this in the database for others to read if they come across this particular issue. Steve =================================== Steve D. Culver Mac & Win Desktop/Network/Systems Support University Relations, UC Davis Email: [EMAIL PROTECTED] =================================== From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Beth Rosengard Sent: Monday, November 05, 2007 5:15 PM To: Entourage:mac Talk Subject: Re: Clearing Office Notifications in Office 2004 Hi Steve, Just a guess here, but have her quit out of all Office apps and then rename the following prefs file: Home: Library: Preferences: Microsoft: com.microsoft.AlertsDaemon.plist It’s sufficient to just type an “x” before the “com” in the file name. When she relaunches her Office apps, a new plist file will be created. See if that clears the problem. If not, she can restore the original plist file by renaming it back the way it was (after again quitting all Office apps). HTH, Beth On 11/5/07 4:58 PM, "Steve D. Culver" <[EMAIL PROTECTED]> wrote: Any suggestions or websites to check out for an answer would be helpful. -- To unsubscribe: archives: old-archive:
