Andy, thanks very much for your prompt and informative response. I am seeing performance issues primarily when using the Mail window and when clicking on a mailbox (either IMAP or local) or on a message. There is also a noticeable performance lag when a message is selected and I hit the delete key. As mentioned previously, a mouse¹s scroll wheel or a two finger drag on the laptop track pad results in unpredictable behavior in the message preview pane. I also see unusual delays when clicking on a date box in the month view of the Calendar in order to create a new event. (As an aside, is there a secret to opening an event by double clicking on it, rather than having a cursor appear to edit the event name?)
I have only about 25 to-do¹s, and no flagged messages. My to-dos are visible in the Calendar pane; if disabling this will improve performance, I will do so immediately. I will take careful note of additional delays. They do seem to be worse than Entourage 2004, despite the Universal Binary. Thanks also for the note that you¹re looking at improving the Palm synch situation. While I was pleasantly surprised at the limited number of ad hominem attacks in response to my post, one semi-informed individual crudely suggested that ³sucking it up² and purchasing the Missing Sync would solve the problem, which of course it in no way does. I¹ve owned, used and enjoyed the Missing Sync for years, and it is not a replacement for the Entourage Palm Conduit. The issues, as you are aware, are between Entourage and Sync Services, and within Sync Services itself. on 2/6/08 7:31 PM, [email protected] wrote: > > From: Andy Ruff <[EMAIL PROTECTED]> > Date: Wed, 06 Feb 2008 13:27:11 -0800 > Subject: Re: Disappointed > > On 2/6/08 10:26 AM, "Barry Rosenbaum" <[EMAIL PROTECTED]> wrote: > >> > I¹ve been using Entourage 2008 for a few weeks now, and I must state my >> deep >> > disappointment. >> > >> > I know I¹ll be bombarded by apologists telling me that it must be something >> in >> > my computer or my software because no one else is having ANY problems with >> > this majestic work of art. But I was expecting a performance boost from the >> UB >> > version of Entourage, and have seen the exact opposite. >> > >> > For the attempted nit-pickers, I¹m using a 2.33 GHz Intel Core 2 Duo >> MacBook >> > Pro with 3GB of RAM and 150 GB hard drive less than half full, running OS X >> > 10.4.11 with no haxies. >> > >> > Entourage has gone from being my favorite program to sheer drudgery. It¹s >> no >> > joke that an Entourage operation consists of ³click and count to 5². There >> is >> > a serious delay before executing virtually any operation in Entourage. The >> > behavior of the scroll wheel and the scroll feature on the touch pad when >> > reading messages are at best unreliable and frequently just non-functional. > > It would be highly beneficial if you gave more details about what > performance issue you're seeing and what is going on. This is the clearest > way for us to work to improve things. > >> > The ³cosmetic improvements² look like they were handed off by the lauded >> MBU >> > people to the color-blind and tasteless Windows graphics designers. And the >> > decision to abandon Treo users to the vagaries of multi-layered >> > Sync-Services-based synchronization is just about the most offensive >> > applications software decision I¹ve encountered in 40 years in the computer >> > industry. > > The decision to not bring our Palm Conduit to Entourage 2008 was not made > lightly. We made the decision because a) Palm has been intermittent in > their updates on the Mac and b) Sync Services is Apple's definitive solution > for synchronization on the Mac. Building the sync conduit for Palm vs. > adopting Sync Services results in a large resource investment parallel to > that going on in the OS. We're working with Apple and the various 3rd party > sync solutions on the Mac to provide a better overall story for customers. > >> > For a few years now I¹ve endured endless questions from other Mac users >> about >> > why I¹ve stuck with Entourage instead of Apple Mail, Calendar and Address >> > Book. My answers have focused on superior features, flexibility and Treo >> > synchronization. The features and flexibility, along with the aesthetics of >> > the user interface, have now been overcome by the sluggish performance and >> the >> > garish design, while the lack of a Palm conduit has now made using a Treo >> MUCH >> > less desirable with Entourage than with the Apple apps. (Y¹all can argue >> taste >> > and individual preferences and performance all you want, but no intelligent >> > person can hope to claim that the new Treo synch process is even remotely >> > preferable to the old way). > > We're aware of the gaps between then old Palm conduit and our current sync > solution. We're examining this and various solutions. > >> > So I suspect that the performance issues, which will be hotly denied in >> > responses to this email, will eventually be fixed, even though they didn¹t >> > exist. And the color schemes, font choices and other aesthetic elements >> will >> > get worse and better at random for the sake of change alone. (Does anyone >> > beside me have to do a double take when clicking on the ³Window² menu to >> > figure out which window to select?). But unless there¹s a Palm conduit in >> the >> > offing, and it appears there will not be, I¹m going to be forced to use the >> > Apple apps if for no other reason than accurate and reliable >> synchronization >> > with my PDA. > > I won't deny the performance issues. The perf problems are specific to > various ways you configure the app. What we need is more details, specific > details, around where you're seeing performance issues. > >> > And oh yeah. The Apple apps are MUCH quicker. >> > >> > This list has been very helpful over the years, and I admire the >> hardworking >> > people in the MBU and on this list who have kept the Mac alive by providing >> > software compatible with the main Windows apps for business. But this >> latest >> > upgrade should have been a major improvement, at least in speed, especially >> > for the price, and I¹ve found it to be anything but. > > Again, I'd like to know specifics of where you're seeing slowness. It's not > universal for all users. > > -Andy
