At 03:27 PM 12/29/2000, weston wrote: >I got my SECOND Elan 7e from B&H as the first had a problem where the flash >thought it was stuck down. B&H took about 12 days of holding the camera in >returns for no reason... Henry upgraded my shipping to 2 day as some sort of >solace but i was still very unpleased considering he didnt really answer any >of my emails after that. Your routine customer service e-mails were forwarded to customer service, as is routine. The first camera was received by our returns/intake people, according to my database, on 12/12. On 12/13, during a phone conversation with one of our customer service agents she specifically notes that we advised you that the replacement body was temporarily out of stock. The notation is marked 3:52 pm EST. When it was appropriate for me to do so, I overrode customer service to upgrade the shipping as partial compensation for your inconvenience and so advised you. Otherwise it is not appropriate for me to override normal, routine customer service matters. To do so would be a poor use of my time and of our customer service resources and would create an environment where our resources were distributed inefficiently. B&H regrets your inconvenience and any stress it may have caused. -- regards, Henry Posner Director of Sales and Training B&H Photo-Video, and Pro-Audio Inc. http://www.bhphotovideo.com * **** ******* *********************************************************** * For list instructions, including unsubscribe, see: * http://www.a1.nl/phomepag/markerink/eos_list.htm ***********************************************************
