Alan Bell wrote:
> I am a recent convert from Nikon. As a Nikon owner I was always careful to
> purchase only equipment that had a U.S. warranty because apparently Nikon
> would not repair gray market goods -- even for a fee. Is the same true with
> Canon?
No. Canon USA will repair any item under warranty with proof of purchase, but
gray items must be taken or sent to one of the Canon USA factory centers,
whereas items with a USA warranty can be repaired under warranty by any
independent Authorized Service Center provided they've been trained for that
particular item. In my limited experience it can take a year or longer after
initial release of a new product before ASC techs are certified to work on
it--this was the case with the EOS 3 (the metro Boston ASC wasn't yet trained in
September 1999).
fcc
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