Gary, thank you. I will email Jeff. BTW, I buy from the store because it is couple minutes away from me. YOu can't buy from mailorder or online and pick it up from the store, apparently they are all different companies (!) like in the IBM labp store ad. I bought thousands of dollars of stuff from them before thinking that since it is local, I can go there if something goes wrong with the merchandise. So mcuh for that...
This is a post that I sent to photo.net (edited the parts to one of the admins who seems to have problem being nice). ------------------ ... Anyway, this is not the only occasion that Camera World has done bad service. They sold me a lemon, period. That is why I am upset. That is not whining. I do good work in my life, give the best I can give, and I expect the same. you might not be like that, but I think it should apply to anyone. I went to Camera World, and Chris said "I am the top of the heap here and I am not goingto take it back. If it was in the 14 day period, I still would not take it." (There goes the arguement about 14 days) And then laughed at me and said, "I'm sure it just epxloded in your hands" Am I whining or is that bad customer service? They sold me an item that was probably a demo or had a crack already at the hotshoe. The hot shoe cracked totally on the camera. No, I was not playing golf with the camera. It was a defective item, and since they make much more money from uneducated camera buyers, they do not care about you. i am not the only one apparently (read the previous posters) - they are really discriminatory at that store. I will never buy from them again. TOo bad - I was about to take a friend there to get a $1500+ SLR digital, and was thinking of getting an EOS 3 myself. Since they can't stand behind their products, I won't buy from them. FWIW, I received a macro lens from KEH. My assumption was it was the 1:1 with the adapter included. It was not - I called them up and they said, sure we will take it back, and pay for shipping - that is customer service, they had no reason to change it, but they offered. That is why I go to KEH and not to Camera World. If you have a business, there is a lesson to learn here. ----- In addition, it probably would have cost nothing to them to take it back and take care of it. Now i have to wait a while to get a new flash. I have to cancel a photoshoot this weekend because I do not have a backup handy. It would have made me go there again and again. FWIW, I never had problem from Keh, Adorama, or B&H. There are many places that offer the same thing at similar prices. I buy from certain stores even if they are not the cheapest because I know that if something goes wrong, they will take care of it. thanks, evrim ------------------------------- > -----Original Message----- > From: Gary Russell [mailto:[EMAIL PROTECTED]] > Sent: Thursday, December 06, 2001 1:45 PM > To: [EMAIL PROTECTED] > Subject: Re: EOS Sigma Super 500 problems > > > -----Original Message----- > From: Icoz, Evrim <[EMAIL PROTECTED]> > > > >I bought a brand new Sigma Super 500 from cameraworld > oregon. The hot shoe > >connecter pretty much disintegrated from it's own weight on > top of the > >camera. Camera World, besides being jerks on the phone > (their sales people > >are pretty much the reason I try to avoid that store - they > know nothing > and > >are rude to you unless you are a soccer mom they can rip off /rant) > >said I would need to send it to Sigma. > > > Evrim: > > If you decide to pursue the Sigma flash problem with Camera > World, I've had > some luck dealing with Jeff ([EMAIL PROTECTED]) in > Customer Service on a > couple of issues. Also, if you are going to continue to > call-in orders > rather just order on line (jerk-proof method), I'd suggest > calling "Rob" (I > forgot his extension number, it's in their magazine ads) who > if slightly > sanctimonious, is at least very knowledgeable. > > Gary Russell * **** ******* *********************************************************** * For list instructions, including unsubscribe, see: * http://www.a1.nl/phomepag/markerink/eos_list.htm ***********************************************************
