I almost never try to deal with any kind of tech support or warranty service on an "intermittent" problem. The software, and hardware, is deterministic; it reacts the same way to the same inputs. If you can figure out how to show that it is broken, they have no choice but to fix it. The first time I sent my Nikon in for a focus repair it came back broken just like it had been despite their efforts. At that point all I knew was that some pictures came out blurry for no reason. Before sending it back again I nailed down settings, distances, and procedures on how to make it focus incorrectly, and they fixed it.
I've only dealt with Canon once for a problem. The painful part was he had to go through his checklist before we could arrange for me to mail it back. He wanted to me clean the contacts with an eraser despite my instance that such action would not help the mirror which had broken into two peices. Once it was off to service they got it fixed right the first time. On Tue, Nov 23, 2004 at 11:35:15PM -0000, Malcolm Stewart wrote: >I haven't had this problem (but had similar responses from Canon regarding a >380EX), and it seems to me that too often, Canon's service engineers simply >test our kit and check that it's OK at the centre of the acceptable range. >What is really needed (in cases like those being discussed here) is a fuller >check going to the extremes of acceptability, and perhaps then they'd be >able to diagnose and fix marginal situations. (It's entirely possible that >away from Canon's R&D the test gear can't do any better, and we suffer as a >result.) -- void *(*(*schlake(void *))[])(void *); * **** ******* *********************************************************** * For list instructions, including unsubscribe, see: * http://www.a1.nl/phomepag/markerink/eos_list.htm ***********************************************************
