----- Original Message ----- From: "Ron Hofman" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Sunday, December 26, 2004 7:42 PM Subject: EOS Warranty work on 10D
> Hello, > > I've just received my 10D back from repair (warranty - hot pixels fixed) and > the folder number now stands at 887CANON when it was 131CANON. I was > wondering if anyone knows how to reset this number to keep my filing system > consistent? I emailed Canon, and they responded with "the only options are > what is in the manual." > > On that note, I have to say that I'm not too impressed with Canon's warranty > service. > snip > As it happened, around the same time, I had to return a Nintendo Gamecube > for warranty repair. Out of the box, I could not insert a memory card into > Slot A. Nintendo picked up the tab for shipping both ways. It took two weeks > to get it back, and I received two long-distance calls from their repair > facility, the first to tell me that the system was being replaced, and the > second to tell me the package tracking number. All for a $100 machine. > > I've contacted Canon about this poor level of service, and have been told > that "someone will look into it." Has anyone else had similar experiences? > > Regards, > > Ron Hi, Unfortunately, many similar stories on the Canon forums at www.dpreview.com . Sorry to hear of your experiences. When trying to discuss very short battery life problems on my EOS3 with Canon (UK), I too got the run-around from a smartly dressed "man-in-a-suit". Eventually after getting my EOS10D, I knew I then had time to get the EOS3 repaired by Canon. But, it was now out of warranty. However, its battery performance now is superb - like it should have been when new. OK, Canon (UK) won that round! When I heard about Lehmann's (the independent but Canon approved service agents in Stoke on Trent, UK) doing a focus "calibration" service on EOS10Ds, I stopped off on one of my many journeys through Stoke, explained the problem and collected my camera 2� to 3 hours later (in warranty, so free of charge). The AF now works properly - even with my EF 50 f1.4 at full aperture; the well known and frequently described purple haze has virtually disappeared. As long as they can sell whatever comes out of their factories, they can probably get away with poor service, and less than reasonable communications. Didn't one of the car hire companies used to claim that "they tried harder" ? Malcolm Stewart Milton Keynes, UK http://www.megalith.freeserve.co.uk/oddimage.htm * **** ******* *********************************************************** * For list instructions, including unsubscribe, see: * http://www.a1.nl/phomepag/markerink/eos_list.htm ***********************************************************
