Moral of this story: avoid United.
/be
Waldemar Horwat wrote:
I went to SFO today to fly to Boston for tomorrow's ECMA TC39 meeting.
The flight was listed as about a half hour late — no big deal. Got on
the plane uneventfully. Noticed that one of the passengers had a
service dog.
Crew goes on the intercom and states that the flight will be delayed
because the plane has the wrong kind of safety instruction cards in
the seat back. Crew collects all pink safety cards and exits with
them. After a long time they come back with grey ones and hand them
out to everyone.
We taxi out.
Crew reports that we must taxi back to the gate because of a minor
mechanical problem in the cockpit. We do and they begin to work on it.
Crew reports that we're ready to go but we must wait while they find a
passenger who went back to the gate to walk her service dog.
Nothing much happens for the next hour.
Crew turns off the seat belt sign and several of them leave the plane
in a huff. Not a word is said.
Nothing much happens for the next half our or so, except that the
elite passengers one by one get up, take their bags, and leave the
plane. Not a word is said.
Someone goes on the intercom and tells everyone to grab their bags and
exit the plane. No comment on the status of the flight (although it
was obvious what was happening when the elite passengers started
leaving). What's left of the crew is not interested in talking to the
passengers.
Huge line appears in the rebooking center. Spend another couple hours
in that line and later retrieving my checked bag.
When I speak with the United representative over the phone, I get very
long periods of hold. They're asking me to go (drive?) to LA for a
flight that leaves LAX at midnight and arrives in Boston at about 5pm
(yes, pm, not am) on Tuesday. What?
Current status is that I'm rebooked on another SFO-BOS flight that
arrives Tuesday evening.
Wonder if I'll get my baggage fee back, since my bag never left SFO.
Waldemar
_______________________________________________
es-discuss mailing list
[email protected]
https://mail.mozilla.org/listinfo/es-discuss
_______________________________________________
es-discuss mailing list
[email protected]
https://mail.mozilla.org/listinfo/es-discuss
