Thank you for the idea Vikram. That is almost exactly what I did during the 
last round of troubleshooting. I got successful downloads until I tried ANY 
virus definition items besides the "whitelists".

Removed and re-installed LUA 2.2.2.9
Click [Configure]->[Update Symantec Product Catalog]
Product catalog downloads in a few seconds
Click [Add New Products]
Available product list appears
Click [Symantec Endpoint Protection]
Selections appear below product list
Select: [x] Symantec Endpoint Protection v11.0 English
Click: [OK]
"My Symantec Products" list appears with SEP 11
Click: [Download & Distribute]->[Manual Download Request]
"Manual Download Request - Step 1 of 2" page appears
Click: [Add]
"Select products to be added" page appears
Expand +[Symantec Endpoint Protection v11.0 English]
+[Behavioral Crimeware Protection]
Select: [x] SESM Symantec Known Application System_lumetadata 11.0
Click: [OK]
Product list reappears showing product(s) selected
Expand +[Symantec Endpoint Protection v11.0 English]
+[Behavioral Crimeware Protection]
[SESM Symantec Known Application System_lumetadata 11.0]
Click: [Next >]
"Manual Download Request - Step 2 of 2" page appears
Expand +[Symantec Endpoint Protection v11.0 English]
+[Behavioral Crimeware Protection]
[SESM Symantec Known Application System_lumetadata 11.0]
Product: Symantec Known Application System
Size: 3.41
Reboot Required: No
File Name: 
1222722077jtun_symantec$20known$20application$20system_1.5.0_symalllanguages_lumd.zip
Select: [x] SESM Symantec Known Application System_lumetadata 11.0
Click: [Next >]
"Request Details" page appears
After a few seconds, progress bar goes to 100% and status changes to 
"Completed successfully"

>From here, I went back to [Download & Distribute]->[Manual Download 
Request] and selected groups of about 4 "Behavioral Crimeware Protection" 
items, omitting the 64-bit ones. Our SEP Manager is on a 32-bit platform 
and the selection chart shows the 64-bit "SEPM" selections not needed on 
32-bit management platforms. After a short while, these were also 
successful.

I repeated this procedure, keeping number of download files close to 10, 
for the remaining items that were not in the "Virus Definitions" category 
and had no problems. None of these downloads exceeded a few MB, though.

I could find no "Virus Definitions" item with less than about 40 files and 
several hundred MB. Picking the smallest item had 43 files and about 730 
MB. I can still never get through a single virus definition download 
without getting the errors and symptoms I've described above.

If it is, as you say, "the internet connection might be dropping in 
between" then why would it only affect LiveUpdate Administrator and only 
for downloads beyond 10 files and/or about 300 MB. I would expect the same 
behavior for MSIE downloads of the same files but those succeed.

As I indicated above, the error messages seem to point to the LUA 
connections to the Symantec server(s). It is possible that network 
latencies exist and the java routines in LUA are not able to cope as well 
as our WSUS server, MSIE and other network applications on the same server. 
If that's the case, I'd call it a bug anyway. Since I'm not the only one 
having this problem, I'd say it's more likely something in LUA that behaves 
badly under certain conditions. It's hard to determine what specific 
conditions are affecting LUA without more information.

Virus Defs:
14 items on the Symantec Security Content A1-64 (whitelists)
14 items on the Symantec Security Content A1 (whitelists)
14 items on the Symantec Security Content B1-64 (whitelists)
14 items on the Symantec Security Content B1 (whitelists)
All above items succeed.

43 items on the SESC Virus Definitions Win64 (x64) v11
Total size: 732,599 KB
Fails after when nearly complete.
Symantec PC Anywhere V11 Free Download

*Download File* https://t.co/SDloqUNTnE


eebf2c3492

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