Rogers mulls new fees to curb 'bandwidth hogs'

TORONTO -- Rogers Cable Inc. is preparing to roll out first-class and
coach service for high-speed Internet access, spelling big price hikes
this fall for "bandwidth hogs" who download massive amounts of digital
music and videos from the Web.

At the same time, Ontario consumers who are light Internet users but
want high-speed access will get a break on price, a Rogers executive
told The Globe and Mail yesterday.

Before September, the Toronto cable company will introduce a low-cost
service that is cheaper than the current $44.95 monthly cost of Rogers'
high-speed service.

It plans to have three groups of high-speed Internet customers, each of
whom will pay different amounts and in return get different capabilities
for moving files.

Rogers wouldn't reveal details of its pricing plans. Industry analysts
predicted that the low-end service will be comparable to the $22.95 a
month that Bell Canada customers pay for unlimited dial-up access.

Alek Krstajic, Rogers Cable senior vice-president of sales and
marketing, said that, as a heavy Internet user, he is getting more value
out of a high-speed service than someone who simply checks e-mail and
surfs occasionally. 
"Clearly, it's worth more to me than you," he said.

Mr. Krstajic said that just 10 per cent of Rogers customers use for 70
per cent of the capacity used on the company's network.

Analysts said that Rogers' main rival, BCE Inc.'s Bell Canada unit, will
be quick to follow in killing off one-size-fits-all pricing, since both
companies' profit margins have been pinched by fierce competition for
subscribers.

In December, BCE chairman and chief executive officer Jean Monty mused
during a briefing with analysts about the possibility of increasing
prices for heavy users.

Mr. Krstajic said he has little doubt that Bell Canada will introduce
its own higher-cost service. "I think they'll be right on our tails."

But Bell Canada spokesman Andrew Cole would say only: "It's something we
have considered and are considering."

Rogers has 479,000 high-speed Internet subscribers in Ontario; Bell
Canada has 757,000 in Ontario and Quebec.

Rogers's goal is twofold: boost profits from heavy users, and gain the
flexibility to drop prices to attract new customers, especially from
consumers that use slower dial-up Internet access.

Mr. Krstajic said Rogers has no intention to meter time spent on the
Internet, since a major selling point of high-speed Internet service is
that it is an "always-on" connection. But he said the company could
charge a higher fee for a faster download connection, or for the ability
to download a greater volume of content.

Bandwidth hogs should expect a monthly bill in the neighbourhood of $80,
said Iain Grant, managing director of telecom consulting firm Seabord
Group Inc. in Brockville, Ont. Mr. Grant noted that even if prices are
doubled -- Bell Canada and Rogers currently charge customers identical
monthly fees -- consumers will still be paying much lower prices than in
the United States, where monthly bills range as high as the equivalent
of $111.

In Quebec, Videotron Communications Inc. has already introduced a
rudimentary form of differentiated pricing, charging users a fee once
they exceed a monthly limit for downloading and uploading content from
and to the Internet.

In the West, Telus Corp. and Shaw Communications Inc. are locked in the
same intense competition as are Bell Canada and Rogers. Shaw did not
return calls yesterday, but a Telus spokesman said his company has no
plans to change prices first.



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