Please let me know if a mailing list or other arrangements are made along these lines. Over the last year or so I've pondered the idea of using processes and other resources we have in place here at tummy.com to create a network of consultants. Because of the discussions here, Evelyn (our CEO) and I have been talking about this some more and are interested in how we could participate.
In particular, we have processes and systems in place for things like invoicing, payments, and collections, customer surveys, and escallation procedures. In a consultants network, I suspect that the surveys and escallation is going to be very important. We've also recently been working on codifying our processes into workflows (for example, I just wrote one today on troubleshooting Samba). Workflows allow consistent application of technical knowledge, and reduce the requirement of keeping all that stuff in your mind at once. Our efforts at productizing our procedures has not only benefited the bottom-line, it has also produced happier clients. In particular, regular maintenance issues... Just some thoughts I've had, early in the morning, about things I wish we'd had benefit of when starting out back in 1996. :-) Sean -- "You took quite a chance..." "You take a chance getting up in the morning, crossing the street, or sticking your face in a fan." -- Police Squad Sean Reifschneider, Inimitably Superfluous <[EMAIL PROTECTED]> tummy.com - Linux Consulting since 1995. Qmail, KRUD, Firewalls, Python
