Here's a nice way for 010 to start off:
I had to deal with Dell service to get the keyboard on my Inspiron
replaced. I had an email round robin last week, including the holiday,
with tech support reps (India I guess) who were knowledgeable on the
product as well as with the service system. Once a few minor details
were ironed out Monday, I was informed a warranty replacement would be
shipping soon.
An email confirmation was sent Tuesday along with instructions separate
and in advance of the replacement part (what a groovy idea --sending
info ahead of the box). The new keyboard arrived today by traceable courier.
Installation of the replacement was a snap. Had instructions not been
sent ahead I could have done some cosmetic damage or possibly voided my
warranty. The part was correct and worked the first time it was turned on.
I've dealt with Dell directly as an employee, never on my own behalf and
I have to say I think Mike Dell has done a splendid job building his
organization into the fine business it is today. They sell a quality
product at a decent price and they stand behind it 100% and with grace
and chipper personalities.
Anyone done with their December 2009 LJ (the Linux Hams issue) who could
donate it to this full-time student?
--Kaplan
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