Il giorno 24/apr/2012, alle ore 23:48, Marius Gedminas ha scritto: > Hello, dear organizers! > > I've bought a (personal) conference ticket and hotel reservation early > on, because I wasn't sure my company would decide in time how many > people it could afford to send to EP this year, and I didn't want the > hotel reservations to run out. Now they have decided, and want me to > re-register for an official company ticket. > > I've already paid (through PayPal), and I'm not sure it isn't too late > to get a refund, and also I'm not sure how I should go about asking for > it. Well, I did click on the 'Refund this ticket' link out of > curiosity, and it popped up a box asking for a reason -- which I > neglected to provide, thinking I could repeat the process -- and now > that ticket is frozen with "refund pending", and I can't enter the > reason again.... > > I'd also hate to lose the room reservation in the main hotel (although > room sharing reservations for quadruple rooms appear to be still > available). Personally, I'm fine with paying out of my own pocket, but > with a company ticket EP would get more money, which is also nice... >
You did the right thing: you asked for a refund on the previous ticket and room. We will approve and process the refund in 3 days, as specified. The refund interface is still rusty, but it helps us on the backend side of things. We will eventually improve it. -- Giovanni Bajo EuroPython 2012 https://ep2012.europython.eu Python Italia APS Non-profit association Registered in Italy
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