“Real Owners. Real Questions.” Real Answers.

http://www.mediabistro.com/agencyspy/critical-mass-questions-leaf-owners-for-nissan_b62856
Critical Mass Questions LEAF Owners for Nissan
By Erik Oster  March 20, 2014

[video
http://www.youtube.com/watch?v=Vic7u1ULViU
Intro LEAF Landscape 
Erik Oster· Mar 20, 2014
]

Critical Mass has launched a new digital campaign for Nissan, called “Real
Owners. Real Questions.” which celebrates the milestone of 100,000 LEAF
electric vehicle sales, making it the best-selling electric vehicle ever.

For the campaign, Critical Mass calls on the LEAF community to share their
experiences and stories with “custom and crowd-sourced videos, images and
text responses” to answer common questions about Nissan’s electric vehicle.
Critical Mass’ newly launched website for the brand displays questions like
“Why did you choose to drive an electric car?” and “How far can you go on a
single charge?” with a variety of answers from actual Nissan LEAF owners
available at the click of a mouse (up to 31 answers per question at the
moment). If visitors don’t find the question they’re looking for, they can
ask Nissan in a livechat or a LEAF owner on Facebook. The revamped website
features over 500 quotes, 200 images and video footage. 

In addition to crowdsourcing video footage, the site also showcases stories
of LEAF drivers, like “Neal Wagner, who is shown using a journey to catch a
sunrise on Maui’s Haleakala Volcano to charge his LEAF.” The site should
clear up a lot of questions that might make people reluctant to make the
leap to electric, all while celebrating the LEAF’s 100,000 owner milestone.
Critical Mass, Nissan’s digital AOR, has handled digital work for LEAF
starting with their award-winning campaign launching the brand back in 2010.
[© 2014 Mediabistro]



http://www.mediapost.com/publications/article/221964/nissan-qa-site-lets-people-hear-from-leaf-owners.html
Nissan Q&A Site Lets People Hear From Leaf Owners
by Karl Greenberg  Mar 23, 2014

If it's true for books and bikes, it’s true for cars, especially electric
cars: people want to hear what owners have to say. How far can you go on a
charge? How does weather affect mileage? How hard is it to find a charging
station? How long does it take? Are you happy with the purchase, or do you
have buyer’s remorse? 

To get owners and consumers to talk amongst themselves about its Leaf
electric car, Nissan has launched a new Q&A web site, "Real Owners. Real
Questions," where visitors can ask questions about the car and get
algorithmically filtered comments from owners. The automaker says the timing
is tied to its celebration earlier this year of having sold the 100,000th
Leaf.

The new site, via digital agency Critical Mass, is populated with
crowd-sourced videos, images and text responses. Organized as a live-tile
page, the site has about 500 quotes, 200 images and original and
(eventually) crowdsourced video footage. The first of the latter features a
Leaf owner in Hawaii. He drives to Maui’s Haleakala Volcano to catch the
sunrise, and then charges the vehicle simply by driving back down using
regenerative braking. 

Mike Awdish, senior manager of interactive marketing at the Franklin,
Tenn.-based Nissan U.S.A., tells Marketing Daily that the site is populated
with archived answers to an array of questions Nissan put to Leaf owners via
social media, and that Nissan’s contribution are asides to elucidate
whatever jargon an owner might throw out there. 

He says the company started thinking about a site like this months ago based
on how voluble owners have been about their cars. "Our owners are great
evangelists for the product, and they were excited to do this. They really
aren't shy about input on how to market the car. So while we have featured
them in advertising, we felt there were opportunities to include them in a
bigger way." 

Nissan has been focusing Leaf campaigns on regions based on target
demographics and local infrastructure. The top market is Atlanta, but the
company has generally been advertising on the West and East coast urban
markets as well, notes Awdish. "We've really been focused at the heart of
the intender market." He says the company last year launched a online
"savings calculator" where shoppers can compare their current car to the
Leaf not just from a fuel perspective but also in terms of environmental
impact, local incentives. and perks like access to car pool lanes. 

The sandbox is getting crowded. On the mass-market side, Ford has an
electric Focus variant in its lineup; Honda is represented in the segment by
the Fit EV; Toyota has an EV version of the RAV4; and Chevrolet fields the
Spark EV. Kia is about to turn the key in Korea for production of the Soul
EV. Volkswagen is introducing the e-Golf later this year. There is also a
redesign of Chevrolet's Volt on deck. 

The premium side is just as hot. Tesla S will soon be joined by cars like
Audi’s A3 e-Tron (early 2015) and Mercedes-Benz B-class (this summer); BMW
is in the U.S. market with the i3; and Cadillac is selling the ELR electric
hybrid coupe. 

Nissan and sibling Renault are optimistic, saying they can sell 1.5 million
electric vehicles before 2020 worldwide, though the two companies have
currently sold around a tenth of that, notes Green Car Reports.
[© 2014 MediaPost Communications]




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