Peter,
THERE WAS MORE ABOVE THIS BUT NOTHING THAT SEEMS RELEVANT TO THE FIX. NEXT
NOTE IN UPPER CASE IS WHERE IMPROVEMENT CAME IN. There may be similar
things to do in mail providers other than Earthlink but this one works in
the user's individual account settings.
[23:32:52] Robert Clark: Are you signed in to Webmail because I will make
you follow some steps on your WebMail?
[23:33:52] [email protected]: I am not signed in to Webmail. I do
not use Webmail.
[23:34:57] Robert Clark: Yes I understand that however I need you to sign
into WebMail to follow some steps.
[23:35:02] Robert Clark: http://webmail.earthlink.net
[23:35:12] Robert Clark: Please click on the above Link and try to sign in
to WebMail and type the password Manually.
[23:35:24] Robert Clark: Let me know once you are singed into WebMail.
[23:37:21] [email protected]: I am signed in to webmail.
[23:38:20] Robert Clark: What is the email address that you did not get the
email from?
[23:38:53] [email protected]: [email protected]
[23:40:11] Robert Clark: Okay did you contact the sender [email protected]
and check if he is getting a bounce back error message when he sends you an
Email?
[23:41:27] [email protected]: Yes. Here is his response.Hi Gail,Sorry
you're having problems. It appears that your email account is rejecting
messages from the list. We have 3 other earthlink.net addresses subscribed,
and all of them are also rejecting messages.
[23:43:15] Robert Clark: Okay However what is the complete and Exact bounce
back error message that they get when they send you an Email.
[23:44:53] [email protected]: David did not provide that. Can you
hold on while I e-mail him and ask for that info?
[23:45:51] Robert Clark: Sure I will be with you.
[23:48:52] [email protected]: I sent a request for the details. I do
not know if the list moderator is available at the moment as he works for
NPR and may be busy. I asked him to reply now if he is there.
[23:50:25] Robert Clark: Okay Not a problem . In the Mean time till his
reply comes in lets try to follow some steps on your WebMail.
[23:51:12] Robert Clark: Can you try to add the [email protected] email
address to the address book in WebMail
[23:52:55] [email protected]: It has been added.
[23:53:37] Robert Clark: Great also is it added only once correct?
[23:54:13] Robert Clark: It is not listed twice correct?
[23:55:07] [email protected]: Listed only once. And, now other
e-mail is going into webmail too.
[23:55:48] Robert Clark: Great.
[23:56:14] Robert Clark: Do you also see Update white list there in the
address book filed?
[23:56:47] [email protected]: Yes. Do you want me to do something
there?
[23:56:58] Robert Clark: Yes click on it.
[23:57:41] [email protected]: Told me my spamblocker was updated.
[23:58:35] Robert Clark: Okay.
[23:59:03] Robert Clark: Do you know how to go to the Block senders list in
Web Mail?
[23:59:30] [email protected]: No. I do not use Web Mail.
[23:59:48] Robert Clark: Okay Let me give you the steps.
[00:00:23] Robert Clark: 1. Click on Preferences on the right hand top or at
the left hand bottom.
[00:00:23] Robert Clark: 2. Click on Address Book Next to sending and
replying
[00:00:23] Robert Clark: 3. Click on Edit Blockedsenders List
[00:00:45] Robert Clark: Let me know once you have clicked on Edit
Blockedsenders List?
[00:02:04] [email protected]: ok, have blocked sender list open
[00:03:36] Robert Clark: Do you see the email address [email protected]
listed there or do you see lists.evdl.org listed there or do you see .org
listed there in the block senders list?
[00:04:54] [email protected]: There is nothing in the block senders
list. It is empty.
[00:06:58] Robert Clark: Great.
[00:07:30] Robert Clark: That is it that you have to check did you get a
reply from [email protected] Email address?
[00:10:29] [email protected]: No. That is not the address I used to
contact the list moderator. He has his own and I have not heard back from
him yet. Should I try the [email protected], the address that is being
rejected?
[00:11:22] Robert Clark: Yes did you add the email address [email protected]
to the address book in WebMail?
[00:14:21] [email protected]: Robert, I just sent a message to
[email protected] and asked for responses, if the message gets to them. Yes,
that is the address I added to the address book.
[00:14:37] Robert Clark: Okay.
[00:15:22] Robert Clark: Now lets stay crossed fingered and wait for his
email to come into your Inbox.
[00:20:45] [email protected]: One message received from a list member
but it is from his personal mail address, not the [email protected]. So
they can receive mail from me but no sign that I can receive the list mail.
[00:22:17] Robert Clark: Okay. let me check what can be done.
[00:22:33] Robert Clark: I need to verify your account. What was the name of
the city your high school was located in?
[00:24:51] Robert Clark: Thank you for the verification. I was able to
verify your account.
[00:26:50] Robert Clark: I have refreshed your account also check by
clicking on check mail and check if it works.
[00:28:29] [email protected]: Nothing in check mail or in my regular
mail box.
[00:28:47] Robert Clark: Okay
[00:29:19] Robert Clark: Please allow me 2 minutes to check what more can be
done.
[00:30:47] [email protected]: ok. I do want this fixed. You have
been delivering e-mail from the blocked address for ten years or more. I
see no reason for it to not work now.
[00:32:07] Robert Clark: Can you tell me since when are you facing this
issue?
[00:36:30] [email protected]: I have a couple of saved messages from
this address dated 5/31/2015, think there may have been a few after that
deleted as not interesting but not sure.
[00:37:07] Robert Clark: Okay What I will do is check a last step on
Webmail.
NONE OF THE ABOVE SEEMED TO MAKE ANY DIFFERENCE. THE FOLLOWING DID. THIS
COULD BE THE PLACE TO START, maybe after adding the list address to the
address book. Gail
[00:37:25] Robert Clark: Can you go to the address book filed again on
WebMail?
[00:38:05] [email protected]: Address book open.
[00:38:50] Robert Clark: Do you see Manage domain there?
[00:39:08] [email protected]: Yes
[00:39:17] Robert Clark: Okay open it.
[00:39:50] [email protected]: opened
[00:40:15] Robert Clark: Do you see add company's there?
[00:40:52] [email protected]: yes
[00:42:25] Robert Clark: Add the domain lists.evdl.org there and then click
on save option.
[00:43:53] [email protected]: done
[00:44:19] Robert Clark: Great check now if the email is coming in.
[00:47:46] [email protected]: Only from personal user addresses. I
see in the domain menu there is an option called mailing list/group. Any
chance that is where I should put the list domain?
[00:52:04] Robert Clark: Yes
[00:55:26] [email protected]: Trying. Have to go back to address
book and probably remove <> parts from address so it can be added.
[00:56:19] Robert Clark: Okay.
[00:59:28] [email protected]: Looks better, will check for new mail.
[01:00:12] Robert Clark: Sure you can contact him and tell him to send you a
test and also tell him to mark him self as a CC.
[01:05:23] Robert Clark: Did it work?
[01:06:37] [email protected]: Robert, I think it did. I sent a
message to the list and got it back via the list.----- Original
Message ----- From: "Gail Lucas via EV" <[email protected]>To: "Electric
Vehicle Discussion List" <[email protected]>Sent: Tuesday, June 09, 2015
12:31 PMSubject: [EVDL] One more try> Thanks for your patience.> Gail>
[01:08:41] Robert Clark: Great the test email from the lists.evdl.org came
in correct?
[01:10:23] [email protected]: Robert, Yes. A second one came from
another member. Thank you very much. This issue was causing me a great
deal of stress. Is there a way I can have a copy of our chat so if this
ever comes up again I may be able to resolve it on my own?
[01:11:04] Robert Clark: You're Welcome what is the email address that you
want me to Email you the chat on?
[01:11:34] [email protected]: [email protected]
[01:11:49] Robert Clark: Thank you for your co-operation with out you it
could not have been done.
----- Original Message -----
From: "Peter Eckhoff via EV" <[email protected]>
To: <[email protected]>
Sent: Tuesday, June 09, 2015 3:54 PM
Subject: Re: [EVDL] One more try
What was the problem?
On 6/9/2015 3:58 PM, Gail Lucas via EV wrote:
I am back. Thanks for the test messages. Took about three hours of a
chat to get this resolved but I did not want to lose the list connection.
Gail
----- Original Message ----- From: "Michael Ross via EV"
<[email protected]>
To: "Electric Vehicle Discussion List" <[email protected]>
Sent: Tuesday, June 09, 2015 12:34 PM
Subject: Re: [EVDL] One more try
Gail Lucas test
On Tue, Jun 9, 2015 at 3:31 PM, Gail Lucas via EV <[email protected]>
wrote:
Thanks for your patience.
Gail
_______________________________________________
UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub
http://lists.evdl.org/listinfo.cgi/ev-evdl.org
For EV drag racing discussion, please use NEDRA (
http://groups.yahoo.com/group/NEDRA)
--
To invent, you need a good imagination and a pile of junk.
Thomas A. Edison
<http://www.brainyquote.com/quotes/quotes/t/thomasaed125362.html>
A public-opinion poll is no substitute for thought.
*Warren Buffet*
Michael E. Ross
(919) 585-6737 Land
(919) 576-0824 <https://www.google.com/voice/b/0?pli=1#phones> Google
Phone
(919) 631-1451 Cell
[email protected]
<[email protected]>
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.evdl.org/private.cgi/ev-evdl.org/attachments/20150609/0b6cf451/attachment.htm>
_______________________________________________
UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub
http://lists.evdl.org/listinfo.cgi/ev-evdl.org
For EV drag racing discussion, please use NEDRA
(http://groups.yahoo.com/group/NEDRA)
_______________________________________________
UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub
http://lists.evdl.org/listinfo.cgi/ev-evdl.org
For EV drag racing discussion, please use NEDRA
(http://groups.yahoo.com/group/NEDRA)
_______________________________________________
UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub
http://lists.evdl.org/listinfo.cgi/ev-evdl.org
For EV drag racing discussion, please use NEDRA
(http://groups.yahoo.com/group/NEDRA)
_______________________________________________
UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub
http://lists.evdl.org/listinfo.cgi/ev-evdl.org
For EV drag racing discussion, please use NEDRA
(http://groups.yahoo.com/group/NEDRA)
