That’s unfortunate. Do they not offer the ability to hardwire it to your modem or router to ensure no connectivity issues? I personally try to do that with anything that has a wired and wireless ability if at all possible for the best possible performance, whether it’s a smart TV, XBox, Play Station, or an EV charger for that matter.
Grant Sent from ProtonMail Mobile On Mon, Jan 7, 2019 at 17:57, Damon Henry via EV <[email protected]> wrote: > Last year I bought an EV Juicebox 40. I did not opt for the Pro model because > I did not see much value in the internet side of the product. I mostly liked > the fact that I could max out my circuit with it even though I do not > currently have any vehicles which charge at that high of a rate. Still even > the non-pro version comes with some internet dependent features some of which > were interesting enough to me to connect the charger to my WiFi and download > the App on my phone. Then last summer I got an email telling me that > eMotorWerks had tried to push out an update to my charger that had disabled > the WiFi and it was no longer online. They needed it back to fix the problem > and offered me a free replacement which they were willing to ship out first > and then let me return mine. That seemed reasonable and the whole exchange > process was pretty painless. It just took a few emails and a couple of forms, > and they paid for everything. > > It did bug me a bit that they had botched an over the air update. I have > spent a career in IT with large portions of it dedicated to automatically > updating networked computers, so I have some sensitivity to the caution > needed to successfully pull this type of thing off. > > I got the replacement charger and hooked it up to my WiFi. Then a couple of > months later I noticed that it was once again not connected to my WiFi. I > opened a ticket with their support organization and asked them if they had > perhaps once again busted my charger for me. They did not directly answer > that question, but did once again offer to exchange the unit. > > At this point I did not jump on the exchange. First of all I did not feel > like doing the paperwork again even though it was fairly easy. Mostly though > it bothered me that they possibly kept breaking my charger. Not in a way that > kept my cars from charging, but how was I to know that would always be the > case. I kept dragging my feet on the exchange as well as badgering them for a > root cause. Eventually they claimed that the WiFi chip goes into a safe mode > when it experiences a weak wifi signal. This did not sound right to me on > many levels, although perhaps it is true. My charger is physically perhaps 6 > feet away from my Access Point. Also, if it were hardware related why would > they ship me a new unit with the same problem as the one they had to replace > already? Maybe I am being too skeptical... > > Eventually, I decided I would go forward with the exchange, but not connect > the new charger to my WiFi. Then I would have the functionality I paid for if > I ever decided I want it, but not have to worry about any unwanted updates. > Alas, I took too long making up my mind and they closed the support ticket > for me, so rather than have them reopen it, I just decided to keep my current > charger as is. > > I did send a note to their Customer Service department letting them know of > my dissatisfaction and that I would not be buying any additional chargers > from them or recommending them to fellow EVrs. It is very possible that I > will be adding a second Level 2 charger in my garage in the near future, but > it will not be another JuiceBox. > > Damon > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.evdl.org/private.cgi/ev-evdl.org/attachments/20190107/7f27f9b7/attachment.html> > _______________________________________________ > UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub > http://lists.evdl.org/listinfo.cgi/ev-evdl.org > Please discuss EV drag racing at NEDRA (http://groups.yahoo.com/group/NEDRA) -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.evdl.org/private.cgi/ev-evdl.org/attachments/20190107/06cf12c1/attachment.html> _______________________________________________ UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub http://lists.evdl.org/listinfo.cgi/ev-evdl.org Please discuss EV drag racing at NEDRA (http://groups.yahoo.com/group/NEDRA)
