I suggest that we put together a standard form of wording, in response to people who suffer performance problems with plone.org and/or related distribution channels.
It's absolutely true that a problem with launchpad.net is beyond our control; that a download failure for an old-style third-party add-on can bring a modern buildout of Plone to a halt; and those in the know realise that improvements to plone.org are ongoing and necessarily staged. However, in the chat room and forums (primary means of support): * the responses to people who find performance problems are sometimes, too brief. Brevity without explanation can be misinterpreted as not caring. It's always nice to apologise, even if a problem is beyond our control. With a standard form of wording — ideally posted as an FAQ in Plone support — we can easily (even when we're busy) allow people to understand how/why things are: * sometimes imperfect * improving in a structured way * sometimes beyond our control. Performance issues may be exceptional, yes, but they _do_ tend to shape people's first/early impressions of Plone, so let's treat sufferers with kid gloves. Fellow evangelists: * what wording would we like? Kind regards Graham PS for at least two things, I apologise :) PPS I hesitated before sending this message, so maybe that count is at least three -- View this message in context: http://n2.nabble.com/Standard-wording-FAQ-for-performance-problems-with-plone.org-and-add-on-related-distribution-channels-tp1348115p1348115.html Sent from the Evangelism mailing list archive at Nabble.com. _______________________________________________ Evangelism mailing list Evangelism@lists.plone.org http://lists.plone.org/mailman/listinfo/evangelism