Kendra,
You should probably report this to your Evergreen support provider.
One thing that could cause this is if your library has a custom notice
set up in the action triggers, and there is also a system-wide notice
for the same event. Both events would run and send a notice, thus
causing two notices to be sent to a patron.
There could be other causes, but the above is the most "obvious" cause
in Evergreen. The majority of other causes could be beyond your control.
Hope that helps,
Jason
On 6/28/21 4:47 PM, Kendra Purtle via Evergreen-general wrote:
Our patrons are complaining that they are receiving multiple messages
and texts from the system. Is that an evergreen glitch or something else?
*Kendra A. Purtle*
Branch manager, Osage Beach branch
Camden County Library District
1064 Gutridge Lane
Osage Beach, MO 65065
Phone (573)348-3282
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