Another thing I've seen an occasional issue with is if someone has their phone settings set to receive SMS only and not MMS - sometimes it will still go through and get shortened, but sometimes it seems to not go through.
Terran McCanna, PINES Program Manager ------------------------------ Georgia Public Library Service | University System of Georgia 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 (404) 235-7138 | [email protected] http://help.georgialibraries.org | [email protected] <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/> <https://www.twitter.com/georgialibs> Join our email list <http://georgialibraries.org> for stories of Georgia libraries making an impact in our communities. On Wed, Mar 23, 2022 at 9:55 AM Elizabeth Davis <[email protected]> wrote: > Terran > > > > I’m finding it’s a mix depending on the notice so I’m trying to decide > which is the best practice. It makes sense to have library specific > addresses to make it easier on patrons, but like you said you have to have > the SPF records set up correctly. It’s just odd that 99% AT&T users get > our notifications. > > > > Elizabeth Davis > > she/her/hers > > Support & Project Management Specialist > > Pennsylvania Integrated Library System (PaILS) > > www.sparkpa.org > > (717) 256-1627 > > > > *From:* Terran McCanna <[email protected]> > *Sent:* Wednesday, March 23, 2022 9:50 AM > *To:* Evergreen Discussion Group <[email protected] > > > *Cc:* Elizabeth Davis <[email protected]> > *Subject:* Re: [Evergreen-general] AT&T SMS notifications > > > > Is the sending email address the same for all of your outgoing messages? > > > > We use a different sending email for each org unit, but that requires that > their SPF records on their domains are set up correctly. If not, receiving > service providers will often block the emails. I'm not sure if that could > be a problem you are hitting. > > > > > > *Terran McCanna, PINES Program Manager* > ------------------------------ > > *Georgia Public Library Service | University System of Georgia* > > 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 > > (404) 235-7138 | [email protected] > > http://help.georgialibraries.org | [email protected] > > > > <https://www.facebook.com/georgialibraries> > <https://www.twitter.com/georgialibs> > <https://www.instagram.com/georgialibraries/> > > *Join our email list* <http://georgialibraries.org> *for stories of > Georgia libraries making an impact in our communities.* > > > > > > > > On Wed, Mar 23, 2022 at 8:36 AM Elizabeth Davis via Evergreen-general < > [email protected]> wrote: > > Hello > > > > I was just wondering if anyone else has problems with AT&T SMS > notifications. Overall AT&T users get our SMS notifications, but there > seems to be a few patrons who confirm their numbers and providers and yet > still do not get the notifications. The bounce backs state that the > recipient cannot be reached. We’ve had users check to confirm they aren’t > blocking the messages and that they aren’t going to spam filters. I was > just curious if others were experiencing this and if they found a solution. > > > > > Thanks, > > > > Elizabeth Davis > > she/her/hers > > Support & Project Management Specialist > > Pennsylvania Integrated Library System (PaILS) > > www.sparkpa.org > > (717) 256-1627 > > > > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > >
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