Hi Terri,
We've seen that kind of thing happen when staff don't check the item
in before checking it out to the patron and so the hold isn't actually
captured.
You may want to take a look a what you have set for the library
settings "Checkout Fills Related Hold" and "Checkout Fills Related
Hold On Valid Copy Only"
Hope this helps,
Jennifer
Quoting Terri Moser via Evergreen-general
<[email protected]>:
Anyone else?
Have any of you had any trouble with Evergreen sending multiple copies of
holds? We just had a patron get second copies of 3 books. It's almost like
the system renewed the hold when we checked the first copies out.
--
Terri Moser
Circulation Supervisor
Neosho Newton County Library
"Never let a problem to be solved become more important than
a person to be loved."
-Thomas S. Monson
--
Jennifer Pringle (she/her)
Co-op Support - Training Lead
BC Libraries Cooperative
Toll-free: 1-888-848-9250
Email:[email protected]
Website: http://bc.libraries.coop
Gratefully acknowledging that I live and work in the unceded
Traditional Territory of the St'at'yemc Nations.
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