I've also reached out to Baker & Taylor about this, asking them directly if we should no longer by grabbing the image by xml and using this method instead,
http://images.btol.com/ContentCafe/Jacket.aspx?UserID={CCUSERID}&Password={CCPASSWD}&Return=T&Type=M&Value={UPCorISBN} I'm pretty sure retrieving the image in the same manner we do for other providers does grab the correct image from them, at least in the cases where I tested it. They have not responded back to me either, and it's been a few weeks. Steven Callender Support Manager Equinox Open Library Initiative phone: +1 (877) Open-ILS (673-6457) email: [email protected] <[email protected]> web: https://equinoxOLI.org/ <https://equinoxinitiative.org/> On Thu, Aug 3, 2023 at 11:19 AM Carol Witt via Evergreen-general < [email protected]> wrote: > Hello, > > From one of my staff who has been handling this for a number of months > (the other who has done so is currently on vacation): > > "I know with some of the cover image emails I have sent recently I have > not gotten a response as well. In the past when they have responded to me > they say the cover image has been corrected, but many times when I go to > check the cover image it hasn't been updated. Maybe a handful have actually > been corrected in all the emails I have sent them. When I send a follow up > about it for the ones that the image hasn't been corrected I don't get a > response back." > > Take care, > > Carol > > > On Thu, Aug 3, 2023 at 10:49 AM Josh Stompro via Evergreen-general < > [email protected]> wrote: > >> Hello, is anyone else tracking all the stale cover art that they come >> across through Content Cafe? I'm getting frustrated with it because the >> B&T content cafe support staff have stopped responding to my emails about >> the issues, and none of the reported issues ever get resolved. >> >> I have a list of 20 isbn's with pre-pub images, 102 with no image, 4 with >> back cover image, and one with a sideways image. >> >> We started reporting the problems to them in April 2023. Apparently >> their Redis cache that backs the XML request method that Evergreen makes >> use of never expires images once they are initially loaded. I can rule out >> Evergreen's caching having anything to do with it by placing the request >> directly using the Postman service. >> >> Has anyone else been reporting issues to them and have been getting a >> response? If anyone else wants to compare spreadsheets I'm happy to share >> what we have found so far. >> >> The Evergreen ILS seems to be the only ILS that makes use of the XML >> Request method to grab added content from them, and that seems to be the >> only method that has issues. >> >> Can anyone recommend a different cover art vendor that they have been >> happy with? >> >> Thanks >> Josh >> >> >> [image: Company logo] >> *Josh Stompro* >> IT Director >> [email protected] | 218-233-3757 ext. 139 | 218-790-2110 >> *Lake Agassiz Regional Library * >> 118 5th ST S >> Moorhead MN 56560 >> www.larl.org >> *Our mission is to enrich lives and strengthen communities.* >> _______________________________________________ >> Evergreen-general mailing list >> [email protected] >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > > > -- > > *Carol Witt, MS, MA* > > Bibliographic Services Supervisor > > C/W MARS Inc. <https://www.cwmars.org/> > > [email protected] > > 508-755-3323 x325 > > Pronouns <https://www.mypronouns.org/>: she/her/hers > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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