Thanks Everyone! [cid:[email protected]]Elizabeth Davis (she/her), Support & Project Management Specialist Pennsylvania Integrated Library System (PaILS) | SPARK (717) 256-1627 | [email protected]<mailto:[email protected]> support.sparkpa.org<https://support.sparkpa.org/> | [email protected]<mailto:[email protected]>
From: Morgan, Michele <[email protected]> Sent: Tuesday, August 29, 2023 10:51 AM To: Evergreen Discussion Group <[email protected]> Cc: Elizabeth Davis <[email protected]> Subject: Re: [Evergreen-general] Pick Up Later Hi Elizabeth, It makes sense that a patron may not be able to retrieve their hold when it becomes available for them, and may want to pass on the current item but suspend their hold, possibly with an activation date, and keep their position in the queue. Suspending a hold is currently disallowed once the item has been captured. Maybe it would be useful instead, to allow captured holds to be suspended, and have that action also perform a retarget to free up the captured item for the next hold. Essentially, the steps that the staff user would need to do manually to move the hold along to the next person and suspend it for the current patron would be wrapped into the process of suspending the captured hold. That sounds worth a wishlist bug to me. Michele -- Michele M. Morgan, Systems Support Specialist North of Boston Library Exchange, Danvers Massachusetts [email protected]<mailto:[email protected]> On Tue, Aug 29, 2023 at 9:39 AM Elizabeth Davis via Evergreen-general <[email protected]<mailto:[email protected]>> wrote: Hi Similar to the “Deliver Later” in Overdrive’s Libby, staff were wondering how they can easily suspend a hold when it’s in the ready for pick up status. They had a few patrons over the summer who were unable to pick up items like museum passes because they were leaving for vacation in the next day or two. My two suggestions were either use find another target and then suspend it via edit hold dates or the more complicated cancel the hold, replace it, send the patron to the top of queue and suspend it. Does anyone else have a different workflow? Is there any interest in a wishlist bug for a pickup later option? Thanks, [cid:[email protected]]Elizabeth Davis (she/her), Support & Project Management Specialist Pennsylvania Integrated Library System (PaILS) | SPARK (717) 256-1627 | [email protected]<mailto:[email protected]> support.sparkpa.org<https://support.sparkpa.org/> | [email protected]<mailto:[email protected]> _______________________________________________ Evergreen-general mailing list [email protected]<mailto:[email protected]> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
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