Hi, Elizabeth: Thank you for the reply.
My understanding is that the more recent versions of Hatch do not need a standalone installation of Java. We removed that requirement from our instructions year(s) ago and haven't had any trouble. I would hope by updating Hatch the most recent version (0.3.3), we'd also be updating the necessary bits of Java. John John Amundson | Library Applications Supervisor | CW MARS jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323> https://www.cwmars.org he/him/his <https://www.mypronouns.org/he-him> On Tue, Nov 7, 2023 at 1:35 PM Elizabeth Davis <elizabeth.da...@sparkpa.org> wrote: > HI John > > > > Is Java up to date? > > > > *Elizabeth Davis* (she/her), *Support & Project Management Specialist* > > *Pennsylvania Integrated Library System **(PaILS) | SPARK* > > (717) 256-1627 | elizabeth.da...@sparkpa.org > <katherine.dann...@sparkpa.org> > support.sparkpa.org | supp...@sparkpa.org > > > > *From:* Evergreen-general < > evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *John > Amundson via Evergreen-general > *Sent:* Tuesday, November 7, 2023 1:30 PM > *To:* Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org > > > *Cc:* John Amundson <jamund...@cwmars.org> > *Subject:* [Evergreen-general] Inconsistent White Screens with Hatch > > > > Hello! > > > > Historically we've found that bad installations of Hatch can lead to > blank/white screens in Evergreen, and reinstalling Hatch usually resolves > this. > > > > However, over the last week or so, we've started to receive reports of > blank/white screens that we cannot seem to resolve. The problem is slightly > different from historical reports in that the white screens do not appear > every time, and they are more likely to appear when accessing a web client > page from a bookmark than within the client. Refreshing a blank page can > sometimes force it to load correctly. It's the inconsistency that's making > this hard to nail down. > > > > Has anyone else run into this issue and have you had any luck in resolving > it? We've gotten a total of 5 reports over the last week or so. > > > > Some information about our setup: > > - Running Evergreen 3.73 plus some newer features > - Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106 > - Affecting (at least) Hatch version 0.3.2 and 0.3.3. > > And what we've tried: > > - Clearing cache > - Updating/recreating bookmarks > - Updating Chrome > - Updating Hatch > - Reinstalling Hatch > - Clearing site settings and cookies > - Removing eg.hatch.login_keys from in-browser preferences > > The only way we've found to stop it completely is to disable Hatch, which > some of our libraries rely on heavily. > > > > When a page fails to load, the console seems to hang up on this message: > > > > Anyone have any thoughts or suggestions? > > > > Thank you! > > > > John > > John Amundson | Library Applications Supervisor | CW MARS > > jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323> > > https://www.cwmars.org > > he/him/his <https://www.mypronouns.org/he-him> > > >
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