Thank you, Jason. William C. Szwagiel NC Cardinal Project Manager State Library of North Carolina [email protected] | 919.814.6721 https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal 109 East Jones Street | 4640 Mail Service Center Raleigh, North Carolina 27699-4600 The State Library is part of the NC Department of Natural & Cultural Resources. Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.
-----Original Message----- From: Evergreen-general <[email protected]> On Behalf Of Jason Stephenson via Evergreen-general Sent: Thursday, November 16, 2023 9:08 AM To: [email protected] Cc: Jason Stephenson <[email protected]> Subject: Re: [Evergreen-general] [External] Re: Holds - patron account vanishes when another tab refreshed CAUTION: External email. Do not click links or open attachments unless verified. Report suspicious emails with the Report Message button located on your Outlook menu bar on the Home tab. William, I would day that is a bug. If you have not already done so, I recommend opening a bug on Launchpad. Fix one bug, introduce 3 more..... :) Cheers, Jason On 11/15/23 09:56, Szwagiel, Will via Evergreen-general wrote: > Thank you, John! > > I tried looking for a bug, but I just could not find one. This > certainly sounds like it might be the cause. > > *William C. Szwagiel*** > > NC Cardinal Project Manager > > State Library of North Carolina > > [email protected] <mailto:[email protected]> | > 919.814.6721 > > https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal > <https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal> > > 109 East Jones Street | 4640 Mail Service Center > > Raleigh, North Carolina 27699-4600 > > The State Library is part of the NC Department of Natural & Cultural > Resources. > > /Email correspondence to and from this address is subject to the North > Carolina Public Records Law and may be disclosed to third parties./ > > *From:* John Amundson <[email protected]> > *Sent:* Wednesday, November 15, 2023 9:45 AM > *To:* Evergreen Discussion Group > <[email protected]> > *Cc:* Szwagiel, Will <[email protected]> > *Subject:* Re: [Evergreen-general] [External] Re: Holds - patron > account vanishes when another tab refreshed > > *CAUTION:*External email. Do not click links or open attachments > unless verified. Report suspicious emails with the Report Message > button located on your Outlook menu bar on the Home tab. > > Hi, > > Perhaps this is a consequence/effect of this patch - > https://bugs.launchpad.net/evergreen/+bug/1996818 > <https://bugs.launchpad.net/evergreen/+bug/1996818>? > > From Comment #5: > > AngularJS Place Hold button sets the same cookie as Angular. This > branch also clears the cookie and broadcasts to all catalog tabs to > remove the hold target when: > - the Clear button for the hold target is pressed > - the hold interface loads a different patron > - a different Angular route loads > - AngularJS app starts (left the Angular context) > > I think what's happening is the last bullet point. The patron's Holds > tab is in AngularJS, so when that's reloaded, the catalog loses the > hold target. > > John > > Image removed by sender. > > > > John Amundson | Library Applications Supervisor | CW MARS > > [email protected] <mailto:[email protected]> | 508-755-3323 x1 > <tel:5087553323p1> > > https://www.cwmars.org <https://www.cwmars.org/> > > he/him/his <https://www.mypronouns.org/he-him> > > On Wed, Nov 15, 2023 at 9:38 AM Szwagiel, Will via Evergreen-general > <[email protected] > <mailto:[email protected]>> wrote: > > Thank you, Terran! > > *William C. Szwagiel* > > NC Cardinal Project Manager > > State Library of North Carolina > > [email protected] <mailto:[email protected]> | > 919.814.6721 > > https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal > <https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal> > > 109 East Jones Street | 4640 Mail Service Center > > Raleigh, North Carolina 27699-4600 > > The State Library is part of the NC Department of Natural & Cultural > Resources. > > /Email correspondence to and from this address is subject to the > North Carolina Public Records Law and may be disclosed to third > parties./ > > *From:* Evergreen-general > <[email protected] > <mailto:[email protected]>> *On > Behalf Of *Terran McCanna via Evergreen-general > *Sent:* Wednesday, November 15, 2023 9:36 AM > *To:* Evergreen Discussion Group > <[email protected] > <mailto:[email protected]>> > *Cc:* Terran McCanna <[email protected] > <mailto:[email protected]>> > *Subject:* [External] Re: [Evergreen-general] Holds - patron account > vanishes when another tab refreshed > > *CAUTION:*External email. Do not click links or open attachments > unless verified. Report suspicious emails with the Report Message > button located on your Outlook menu bar on the Home tab. > > I'm not sure how to resolve that, but Circulation > Retrieve Last > Patron (or just F8) should work as an easy workaround. > > Image removed by sender. > > > > *Terran McCanna, PINES Program Manager* > > > ---------------------------------------------------------------------- > -- > > *Georgia Public Library Service | University System of Georgia* > > 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 > > (404) 235-7138| [email protected] > <mailto:[email protected]> > > http://help.georgialibraries.org <http://help.georgialibraries.org> > | [email protected] <mailto:[email protected]> > > Image removed by sender. > <https://www.facebook.com/georgialibraries>Image removed by sender. > <https://www.twitter.com/georgialibs>*Image removed by sender.* > <https://www.instagram.com/georgialibraries/> > > /Join our email list/ <http://georgialibraries.org>///for stories of > Georgia libraries making an impact in our communities./ > > On Wed, Nov 15, 2023 at 9:18 AM Elizabeth Davis via > Evergreen-general <[email protected] > <mailto:[email protected]>> wrote: > > HI Will > > SPARK/PaILS just upgraded to 3.11.1 last night and I was able to > replicate what your libraries are reporting. I placed a hold in > one tab, refreshed the other tab and the patron info in the > first tab is gone. > > *Elizabeth Davis *(she/her), */Support & Project Management > Specialist/* > > *Pennsylvania Integrated Library System (PaILS) | SPARK* > > (717) 256-1627 | [email protected] > <mailto:[email protected]> > support.sparkpa.org <https://support.sparkpa.org/>| > [email protected] <mailto:[email protected]> > > *From:* Evergreen-general > <[email protected] > <mailto:[email protected]>> *On > Behalf Of *Szwagiel, Will via Evergreen-general > *Sent:* Wednesday, November 15, 2023 9:13 AM > *To:* [email protected] > <mailto:[email protected]> > *Cc:* Szwagiel, Will <[email protected] > <mailto:[email protected]>> > *Subject:* [Evergreen-general] Holds - patron account vanishes > when another tab refreshed > > Good morning, > > This past weekend we upgraded to Evergreen version 3.11.1, and a > handful of libraries have reported an issue that I have been > unable to replicate myself (and none of my colleagues with NC > Cardinal have been able to, either), and I could not find an > existing bug report for it, try as I might. I was hoping > someone on this listserv might have encountered it, or be able > to reproduce it, in case anyone might have a potential solution. > > According to the libraries, in the past, as they are placing > lots of holds for patrons (for example, for homebound services), > they would typically keep two tabs open connected with the same > patron account. One is for actively placing holds and the other > is for keeping track of how many holds they have placed for the > patron. However, after the upgrade they noticed that when they > go to check how many holds they have placed for a particular > patron, after they have refreshed the tab with the holds listed, > the other tab loses the connection with the patron account and > then acts just as a catalog search screen. They said they have > tested this another user's login and received the same results. > > However, as I noted above, I have been unable to replicate this > myself. > > Another library described it thus: > > 1. One browser tab open to patron account --> Holds (to show > all holds) > 2. Open another browser tab to place hold while on patron account. > 3. If you refresh the first tab with the patron’s account, then > the second tab changes to regular staff catalog screen. > > And provided the following screenshots: > > Any assistance anyone might be able to provide with this would > be greatly appreciated. > > Thank you. > > *William C. Szwagiel* > > NC Cardinal Project Manager > > State Library of North Carolina > > [email protected] > <mailto:[email protected]> | 919.814.6721 > > https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal > > <https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal> > > 109 East Jones Street | 4640 Mail Service Center > > Raleigh, North Carolina 27699-4600 > > The State Library is part of the NC Department of Natural & > Cultural Resources. > > /Email correspondence to and from this address is subject to the > North Carolina Public Records Law and may be disclosed to third > parties./ > > > ---------------------------------------------------------------------- > -- > > > Email correspondence to and from this address may be subject to > the North Carolina Public Records Law and may be disclosed to > third parties by an authorized state official. > > _______________________________________________ > Evergreen-general mailing list > [email protected] > <mailto:[email protected]> > > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-gener > al > <http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-gene > ral> > > _______________________________________________ > Evergreen-general mailing list > [email protected] > <mailto:[email protected]> > > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-gener > al > <http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-gene > ral> > > > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-gener > al _______________________________________________ Evergreen-general mailing list [email protected] http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general ________________________________ Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _______________________________________________ Evergreen-general mailing list [email protected] http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
