On Mon, 2010-08-30 at 14:57 +1000, Nick Jenkins wrote: > > Problems with the three that are "lists" were introduced in an > > earlier email message, and have not yet been resolved. Another > > topic :-) > > Question number 1: Have you logged these bugs in > https://bugzilla.gnome.org/ ? > > Yes, it's more effort to log bugs than it is to have a whinge on the > mailing list. > > However, I've done both, and for getting stuff fixed, the bug tracker > wins every time (well, almost every time. Sometimes it's not clear what > the problem is and discussing it helps, or it has annoyed many people > but nobody has reported it and the act of everyone unanimously agreeing > on it being annoying leads to the consensus needed about how the thing > in question should be fixed). But as a general rule, whinging is not > especially effective. Logged bugs however persist until they are > resolved, and provide a central point for all factual information > relevant to the history, causes, and hopefully eventually the fix. > > A good bug report should list the exact steps to reproduce the problem, > so that testers & developers who might not know the area in question > intimately can try the same steps, and it preferably describes what > happened, and what you were expecting to happen. > > Question number 2: Are you being realistic about the rate at which these > bugs will be fixed? > > For example, in the past 2 years, there have been 136 bugs logged in > bugzilla (by me or others) that I have cared about, and of those 136, > approximately 65 (call it 50%) have already been resolved in some way, > with the remaining 50% unresolved. > > Now as someone who has logged or cc'ed on a fair few bugs in a variety > of software, IMHO 50% resolved in 2 years is a really good ratio (or > half-life), particularly for a project of Evolution's age and scope. > There are some projects where logging all bugs is like talking to brick > wall, and you get absolutely no useful response, apart from the > occasional "is it still happening in the latest version?" every few > years. Evo is not one of those projects. Evolution is a project where I > personally would not hesitate to log bugs, although it needs to be > understood that it may take some time for them to be fixed (and that in > fact, due to the way half-lives work, that a small proportion may never > be fixed). > > Question number 3: Are you being realistic about your entitlement to a > fix? > > None of us has any entitlement to a fix, unless either we a) fix it > ourselves or b) employ someone to do it for us or c) sign some sort of > commercial support agreement with some sort of guaranteed resolution or > d) we run a Computer Science class and have made resolving our pet bugs > into a major practical assignment. Personally, since I fall into none of > these categories, I'm deeply grateful for any help I get at all. <snip> I can confirm that the Evolution devs have been pretty responsive on a number of bugs I've reported recently with Zimbra interoperability so I would guess you'd have pretty good success by providing a detailed bug report. We'd all benefit from the improvement. Thanks - John
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