Hi :)
Sorry about my posts yday!! I was having a really "bad hair day".
I have seen lists where top-posting does result in very much bullying type of
behaviour but i agree it doesn't happen in Evo. I think it's important to
avoid the type of flame-war(ish) type of thing we had yday and am glad it's
about the only time i have seen it in the couple years (already) that i have
been lurking here.
The LibreOffice Users List used to be really bad for it at first while the more
technical lists, well, marketing, documentation, translators seemed to top-post
most of the time anyway. The Users List eventually realised they were being
swamped by noobs none of whom realised they were supposed to scroll down so
some people started putting a line at the top to say (scroll to the bottom to
see the response) then eventually they either started top-posting themselves or
moved to other lists. Now it's quite normal to see all 3 styles of posting and
all 3 are accepted.
Each method has potential problems. It seems a lot of people that post in-line
don't leave a gap between the section they are replying to and what they say.
Often that is done in plain text or all in black. So, it becomes impossible to
work out which bits they wrote. However i think that when used decently (as
Pete did) then in-line makes the most sense. Bottom posting does make more
sense but it's just so rare to see it outside of developer's lists.
Even though this list does bottom-post it still manages to be one of the more
customer-friendly lists. The focus is almost always on solving the problems
people write in about or helping nudge someone into solving their problem
themselves. It is sometimes a little geeky but not excessively and people seem
ready to explain things
I think a lot of companies could learn a lot about customer service by lurking
here.
Regards from
Tom :)
>________________________________
> From: Pete Biggs <[email protected]>
>
><snip />
>
>Usually what happens is if someone top posts they will
>politely be asked not to do it in future - there's no flaming, no agro,
>no contempt. Most people are happy to comply.
>
><snip />
>
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