> > > And, there's a very real and legitimate reason to ask for a return
> > > receipt.
> >
> > Supporting read receipts would be a feature worth implementing, agreed.
> > (Although I am speaking for others here only, as I will never ever use
> > it.)
> >
> > Anyway, folks need to understand that requesting a read receipt and not
> > getting anything in return *is* *not* an *evidence* of not reading the
> > mail. Which folks don't understand.
>
> From what I recall, there are two separate notifications under the
> standard. One indicates the message was delivered. The other
> indicates that the message was opened. Neither indicates that the
> user actually looked at and comprehended the message, but it's a
> start.
Just to clarify, I did not mean you in particular by "folks". It just
keeps happening, that I get asked, why I did not read a mail -- just
because I did not send that receipt of course...
Users should be taught the tools the use. Users don't know about Bcc and
when to use either. *sigh* But this gets totally off-topic.
> > > It's not an invasion of privacy.
> >
> > It actually is.
> If I recall correctly (and I admit I might not), the standard allows
> for an implementation in which both types of notification can be
> refused. There's your privacy.
> > > Unless Ximian implements some features that aren't important to
> > Ximian
> > > but are important to its users, evo will be relegated to "toy"
> > status.
> > > I'm currently struggling to remain with my current distro of SuSE
> > > +Ximian in my business, but the lack of meaningful support in both
> > > components is forcing my hand to look around for another solution.
> > [...]
> >
> > Do whatever pleases you. You don't expect to get features implemented by
> > comments like the above, do you?
>
> Well, like I said, I posted the request in bugzilla for evo 0.8. From
> what I recall, it was one of the more popular requests at that time.
> Each upgrade I do, I look for that feature (e.g., 1.2, 1.4, etc.).
> Here I am at evo 1.4.6 and it's still not implemented. Holding back
> comments like the above hasn't seemed to help much.
Right, neither helps. Comments like that only have great flame-war
potential...
This is Free Software. If you need a feature, write it. Or pay someone
to do it. This already happened in the past.
> And, the above quote wasn't an attempt to get this particular feature
> implemented. It was simply a statement of fact. I'm currently trying
> to buy support from Ximian (for other problems) but I can't seem to do
> it. Their site bounced me to Novell's site and that site had no
> reference to Ximian support (at least none that I found -- again, I
> admit to human fallibilty and may have just overlooked it, but I
> looked pretty carefully).
Hmm, I doubt, the relevant Ximian/Novell folks do read this. Maybe
someone at Ximian headquarter can poke them?
> I have e-mail to Novell support asking how to buy Ximian support --
> can't tell if it's been delivered ;-).
After 4 hours (4 days if the first fails) without a delivery failure
notification the mail likely has been delivered successfully. At least
it should be way more likely than not receiving a read receipt and
therefore assuming the mail hasn't been delivered. ;-)
> I have another, separate post in the users list for help getting paid
> support. How many other business users can you think of that would
> put up with this as long as I have (months, if anyone is counting)?
That list is dedicated to "General discussion of Ximian software". It is
no official support channel. In the spirit of Free Software, there are a
lot of users helping other users -- just like this list -- with a
minority (by count) of staff reading and writing.
> Personally, I find it rather amazing that I can't find someone to take
> my money on behalf of Ximian. I'm sure the offers will start pouring
> in from list members; however, I need someone who can actually credit
> my support account.
Although I won't decline money, I am here to help for free.
> Anyway, I hope that lends perspective to my earlier post.
No offense taken. In fact I just felt like commenting and honestly did
not like the last comments.
...guenther
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