Hello!!!!
Please send me your resume across [email protected] ASAP.
*Role: QA Analyst - MUST HAVE GENESYS, IVR, CTI, and MIS Experience*
*Rate: $ **40 hr C2C*
*Location: Denver, CO *
*Date resource is required: 04/12/2010*
*Anticipated end date: 10/12/2010*
MUST BE LOCAL TO CO
Line of Business: TIG - Information Services
Job Classification: Systems QA Analyst
Position Description: Experience Level: Bachelor's degree plus 7-10 years
Required:
QA Testing/Test Case Development, QA Testing/QA Testing, QA
Testing/WinRunner, Documentation Tools/Visio, Analysis Skills/Business
Analysis, Analysis Skills/Financial Analysis
Additional Description of Services:
This QA Analyst position reports to the CCT CTI/QA Test Lead and is
accountable for developing test plans & test scripts, executing test scripts
and defect management. All testing is considered complex and involves
contact center technology which includes IVR, CTI (routing and reporting),
Desktop applications and MIS. The Analyst is expected to have extensive
experience testing these components.
The Analyst must have experience reviewing requirement documents, design and
specifications documents (such as call flow documents, functional
specification documents, production implementation documents and technical
specification documents).
The Analyst is required to evaluate all documentation, identify gaps and
develop test plans, test scripts and test mitigation strategies.
Under the direction of the CTI/QA Test Lead, the Analyst must work
effectively with Project Managers, Business Analysts, technical team
resources and business partners to ensure clarity of requirements, test
plans and test results.
The KPIs for this position is to deliver all assigned work on time, on
budget with zero defects. To the extent that defects are unavoidable, the
Analyst must develop a mitigation strategy that is approved by the QA
Manager and business stake-holders.
Mandatory (Experience) Requirements:
Training and experience with Genesys Framework (CTI) in a large scale,
enterprise contact center environment.
Experience evaluating CTI associated interface requirements and
identifying gaps and risks in test planning, execution and defect
resolution.
Experience evaluating CTI logs and events with sufficient knowledge
necessary to interpret results and determine if functional requirements are
met
Shailaja
Aim Computer Consulting
N. Laurel Park Drive,
Suite #513,
Livonia, MI-48152
Phone: 734-591-3562 Extn.1+161
Fax: 734-418-2598
*[email protected]* <[email protected]>* *
*[email protected]* <[email protected]>**
*www.aim-cc.com* <http://www.aim-cc.com/>**
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