Hi,
Send me your resume across [email protected] ASAP. *Need: Business Process Analyst* *3 months* *Richmond, VA* *Rate: $40/hr. * Provides business process support for online customer servicing business functions. Role includes duties such as root cause analysis, mapping of current processes or systems, iterative problem definition and hypothesized improvement opportunities. Experience using SIPOC analysis, process maps, and RACI, risk assessments, Six Sigma or other related methodologies. May include facilitation of Kaizen events. May involve re-engineering of existing processes. Includes facilitation of process changes and performance measures. *Requirements: * - Bachelors Degree - Six Sigma and/or Lean Certifications - 5 Years experience in Process Management and Design - Experience in Project Management - Quantitative & Analytical Skills Excellent – strategic application of experience; Demonstrated experience supporting business process improvement projects. - Proven ability to lead a diverse group towards resolution when faced with ambiguous situations *Feedback from Manager:* This person will drive a deeper understanding of online banking transactional activity: - Evaluate activity currently being logged to ensure a sound interpretation of the systems processes and customer experience associated with system errors or failures - Identify gaps in coverage and initiate work requests to expand - Ground and adjust monitoring processes to ensure optimal coverage and representation of failures that impact the customer experience * This person will need to: * - Work closely with systems analysts, operations, and platform management teams to trace systems processes associated with online banking transactions - Document the systems criteria and customer experience associated with both success and failure - Work closely with other online servicing process managers to build consensus on optimal audit logging coverage - Review and get approval of recommendations from leadership - Initiate and prioritize audit logging changes with delivery teams - Initiate reporting changes with data analytics team - Work with process managers to ensure control limits and plans are updated and activated Shailaja Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+161 Fax: 734-418-2598 *[email protected]* <[email protected]>* * *[email protected]* <[email protected]>** *www.aim-cc.com* <http://www.aim-cc.com/> * * * * *** * <[email protected]> -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/exact-match?hl=en.
