Title: Sr. Business Systems Analyst - CRM / Salesforce.com Location: Worcester, MA Duration: 6 months contract
Thorough Background check will be performed after clearing the Client Interview. Principal Duties and Responsibilities The Senior Systems Analyst plans and directs analysis of complex business problems to be solved with sophisticated automated systems. They also develop, write, and edit computer-related technical and business documentation. The Senior Systems Analyst will command meetings and coordinate peers to accomplish projects and resolve problems. The Senior Systems Analyst is a self starter and self sufficient requiring minimal supervision of day to day issue tracking and resolution. The ideal Senior Systems Analyst will possess a unique blend of technical, business, and people skills. The Systems Analyst provides business systems analysis and support for a multitude of applications used by Business Units and Administrative functions across the company. The Systems Analyst plays a key role as subject matter expert and technical consultant throughout the lifecycle of their assigned applications. The Analyst is heavily involved in planning, implementation and production support. . Build strong relationships with the Business Technology Group (BTG) to understand business challenges and collaborate on possible solutions. . Accurately translates Business Requirements into Functional Design Documents. . Provide strategic functional and technical insight with respect to the sales force automation (SFA), customer relationship management (CRM) and/or partner relationship management (PRM) systems and provides expertise on integrating with other enterprise systems. . Configures packaged applications to meet business requirements. . Interacts closely with the development team on the translation of functional designs into technical designs and deliverables. . Interacts closely with Testing Center of Excellence to review test scripts and ensure accurate and complete testing coverage. . Provides functional oversight for the delivery of large and complex initiatives in the SFA, CMR and/or PRM space. . May mentor one or more junior BAs. Responsible for functional specifications for large scale programs (potentially overseeing junior or contractor BA resources on a large program). Required Skills . Extensive experience interpreting user needs and writing or editing functional specifications for new systems, systems changes or system enhancements. . Can quickly learn the functionality of packaged applications and understand how to implement and configure them to meet complex business requirements. . Solid functional understanding of the Sales and/or Partner relationship management business processes. . Technical or functional experience with Salesforce.com SFA, CRM and/or PRM application capabilities including Campaign, Contact, Account, Lead, Opportunity Management, Forecasting and Partner Management. . Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization. . Demonstrated ability to effectively work both independently and within cross functional project teams that span multiple time-zones. . Ability to influence others to achieve results. . Mentoring and coaching skills . Strong problem-solving and analytic skills. . Strong project management and organization skills . Ability to work in a fast paced, demanding, and fluid environment . Strong MS Office skills (Word, PowerPoint, Access, and Excel). Preferred Skills . Salesforce.com Certification(s) . Experience working with managed service partners . Experience working in a controlled/validated environment (Sarbanes Oxley) . Experience with Information Technology Infrastructure Library (ITIL) processes . Project Management Professional (PMP) certification Sampath | SRICOM, INC. | A Certified Minority Business Enterprise Off: 215 666 6059 | Fax: 215.638.8767 Email: [email protected] 2075 Byberry Rd, Ste#105A, Bensalem, PA 19020 This email is not intended to be an unsolicited mail or 'SPAM'. If this email has reached you in error or you do not wish to receive similar messages, please reply with 'REMOVE' in the subject line. -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/exact-match?hl=en.
