Dear Job Seekers,
Greetings for the day!! I hope your doing very well today, we are looking for the consultant who are matching to the below Job description, pls send us your updated resume along with below requested details ASAP. *HOT Req !! Business Analyst !! IL, Warrenville /Downers Grove/Lisle!!* * * *Plz send us updated resume : [email protected]* * * *Prefer Local to WA or Near States only* * * * * *Requested Details:* *Full Name :* *Current Location : * *Visa Status :* *Availability :* *Expected Rate :* *Interested Location :* *Working contact No :* * * Title: *Business Analyst* Location: *IL, Warrenville /Downers Grove/Lisle* Start Date: *10/3/2011* End Date: *4/30/2012* *Preferred Skills*: Business Analyst, Call Center, NICE, SDLC, Telephony *Overview:* This is a unique opportunity to be a key player in configuring and maintaining a highly visible Call Center application for Client Sales and Field Support Services. This position requires an individual with strong consultative ability and communication skills that demonstrates an understanding of the strategic objectives of this effort and works closely with internal business customers to drive requirements definition. The candidate must have deep functional and technical experience in setting up call centers and managing a workforce planning and forecasting tool. *10 + years of experience in the field as a BA. * *5+ years* experience as a business analyst leading Call Center implementations in an automotive / Service context -General understanding of Call Center infrastructure (telephony) needs. - Proven skills and experience with call center components - Ability to understand and communicate call center business processes - Familiarity with Verint, NICE, Calabrio or equivalent workforce optimization/quality monitoring needed. - Has successfully led projects through all phases of the System Development Life Cycle (SDLC). - Currently functioning as a BA or a BA lead on a large scale project (> $2 M) - Business analysis and application development life cycle experience. - Lead the planning, prioritization, and implementation of project segments including the assignment and tracking of tasks. – *Roles & Responsibilities:* Provide leadership of analytic and problem solving skills by synthesizing data, recommending solutions, and/or guiding the implementation of solutions. - Review solutions recommendations of others, conduct post-implementation analysis, provide solution(s). - Develop, at all levels of complexity, specifications for applications, systems and services efforts. - Must be well-organized and able to handle multiple tasks simultaneously in a fast paced environment - Excellent verbal, written, presentation and interpersonal skills - Ensure high-quality, proper, and consistent documentation of solution requirements. - Excellent understanding and familiarity of technical environment. - Estimate, commit, and deliver on project deliverables. - Experience with Visio and other BPMN tools. - Ability to interpret ERD diagrams and create high level presentation material. Secondary Skills: - Experience with Knowledge Management Systems in an automotive / Service context - Previous experience integrating Siebel Call Center and legacy/reference applications - Experience with consolidating multiple call centers - Depth of Siebel 7.x/8.x CRM knowledge and experience, preferably within the automotive vertical - Proficient with Microsoft suite of programs (Word, Excel, Visio, PowerPoint) Duties: - Function as a lead BA working with Business users and vendors. - Communicate up with executives as well as other analysts. - Translate business requirements to technical documents. - Meet with large groups to communicate the direction. Lead breakout sessions and coordinate between business units. Required Education/Experience: BA in computer science or equivalent. 10 + years of experience in the field as a BA Thanks & Regards Madhu IT Recruiter Skolix [email protected] -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/exact-match?hl=en.
