Phone Hire
Location: Columbia, SC Duration: 12+ months Rate: Open Duties include: . Manages internal and external communications related to the project. Works with agency communications staff to ensure information related to the project is shared with agency staff, community partners, and other stakeholders, as appropriate. . Oversees efforts of the Training Manager/training team to ensure information pertaining to policy, procedures and systems are adequately communicated to appropriate staff in a timely manner. . Coordinates efforts related to consumer assistance, working with the Consumer Assistance Team Lead, to ensure that the agency is prepared to provide assistance and support to individuals interested in applying for Medicaid, Advanced Premium Tax Credit, Cost Sharing Reduction, or simply accessing Quality Health Plans through the FFE. . Oversees efforts of the Community Partner Outreach Manager as he seeks to engage community stakeholders, community based organizations and individuals in a collaborative partnership with the client in the enrollment and retention of uninsured and underinsured individuals and families . Works with representatives from the Eligibility, Enrollment and Member Services division to ensure that staff at the county, region and state level are ready for implementation of the online application and replacement eligibility system. . Works with agency staff to organize help desk activities for applicants, beneficiaries and staff. . Experience in standing up a call center (private or public sector) that is focused on delivering consumer assistance/support would be beneficial for this position. Familiarity with the Affordable Care Act and impacts on Medicaid eligibility and member related processes is also beneficial. Skills Needed . Minimum of 2 years of project management experience . Minimum of 3 years of experience in healthcare insurance IT software/systems implementations performing duties such as those described in the "Daily Duties/Responsibilities" section above . Superb written and oral communication skills, including the ability to give presentations to executive management. Strong proficiency in English is required. . Minimum of 2 years of experience working with a communications team and communications agency. . Minimum of 2 years of experience developing operational processes and procedures for customer service and/or support. . Experience with performance- or measurement-driven process improvement. . Impeccable integrity. This project will have very high visibility and will impact significant expenditures of public funds. Candidates must be confident with their abilities to make correct decisions and the courage to speak out when necessary. . Willingness and ability to effectively engage with people and organizations on a continuous basis. Preferred Skills . Medicaid eligibility system/business operations experience . Experience in standing up and/or operating a large call center . Experience with IBM Curam Technology . Experience as part of a large outsourced IT project. . Experience in documenting processes and procedures for external review and operational readiness . Experience overseeing a project with a broad and diverse collection of stakeholders including building stakeholder understanding . Experience developing and implementing customer satisfaction surveys and associated analysis to improve performance. Thanks Sandeep Sandeep Jain Software People Inc. www.softwarepeople.us [email protected] Ph: 631-863-0299, 631-410-4741, 631-921-2111 C Fax: 631-574-3122 Certifications: SBA 8a/SDB, NJ MWBE, NY MWBE, VA SWaM, DE OMWBE, MA MWBE -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/exact-match. For more options, visit https://groups.google.com/groups/opt_out.
