*Hi, *


* We have opening for below position with our Direct client, kindly share
suitable profiles to [email protected]
<[email protected]> <[email protected]> Position:
System Admin*

*Location: Charlotte,** NC*

*Duration: 6 Months+*





*Job Description*

Responsible for advanced system administration on Cisco’s Unified Call
Center Enterprise software for  contact centers servicing internal
customers.The Engineer requires advance knowledge of ICM call routing and
design, ICM and IP-IVR application development and design, and call flow
design and documentation.Services will include the following;•
Implementations services• Execution of project plans as agreed in the
project meetings.• Attend various project and team meetings as assigned•
Provide weekly update to PMs about the projects.• Provide weekly updates to
the UC-Implementations team manager• Prepare necessary implementation
plans, , UAT, TOI, documentations as required for the project.• Follow the
Change Management process for every change in the environmentSkill set
requirement• 3-5 years of experience in designing, implementation and
support of Cisco IVP/IVR infrastructure• Experience in managing Cisco
IVP/IVR infrastructure


-- 
*Regards*

*Supriya*

(210) 591-7657

[email protected]

www.terminalcontacts.com

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