* Please send resumes to [email protected] <[email protected]> Yahoo! IM: premreddyg Avaya Data Analyst Location: Mountain View, CA Duration: 6 Months+ Job Description: · In Depth understanding of Avaya contact center call environment. Extensive knowledge on Avaya Call management system (CMS) reports and database items with respect to the call routing scenarios · Strong database and query knowledge including proficiency in SQL · Knowledge of Avaya call detail reporting and how it relates to contact center routing · Ability to work with telecom engineers and business analysts to help understand call flows and build SQL queries based on call flows. Keywords: · Contact Center domain experience · Avaya CMS Reporting · Database SQL Best Regards, G Prem Cloudeeva, Inc. Direct: 732-226-3459 104 Windsor Center Drive, Suite 300, East Windsor, NJ 08520. Email: [email protected] <[email protected]> Web: http://www.cloudeeva.com <https://mail.bgsl.co/owa/redir.aspx?C=7d63065af218416a87bfb76b95304e5b&URL=http%3a%2f%2fwww.cloudeeva.com%2f> [image: cid:[email protected]] <https://twitter.com/cloudeeva>[image: cid:[email protected]] <https://www.facebook.com/pages/Cloudeeva-Inc/121003204638957?ref=tn_tnmn>[image: cid:[email protected]] <http://www.linkedin.com/company/36717?trk=tyah>[image: cid:[email protected]] <https://plus.google.com/b/104975130351914332553/104975130351914332553/about/p/pub> [image: cid:[email protected]] *
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