* Please send resumes to [email protected] <[email protected]> Yahoo! IM: premreddyg Desktop Support Consultant Location: Catlettsburg, KY Duration: 6 Months+ Job Description: · Above average customer service and organizational skills. · Familiarity with Remedy and MS Office Suite. · Need to be able to quickly grasp and understand technical issues. · Need to act as facilitator from time to time. Need to have great people skills. · Ability to multi-task is a must. · Maintain and update a standard Windows XP image. Duties include: · AG4 Provide desk side support (Hardware/Software Support & Training) on Windows XP · Diagnose & repair PC’s hardware & software · Manage, troubleshoot , repair HP LaserJet & MFP devices (local & networked) · In charge of printer warranty repair work through local contracted repair firms · PC peripheral support (PDA’s, Air cards, etc.) · Install and test hardware to make sure it is working and identify system hardware problems · Diagnose problems with software configurations and LAN connectivity issues · Monitor Remedy database queue and work the calls in accordance within the Service Level Agreement. · Manage Dell desktops G Prem | Talent Acquisition Cloudeeva, Inc. 104 Windsor Center Drive, Suite 300, East Windsor, NJ 08520 Direct: 732.226.3459 | Fax: 732-584-2474 Email: [email protected] <[email protected]> http://www.cloudeeva.com/ <http://www.systemsamerica.com/> Silicon Valley | San Francisco | New York | San Ramon | Delhi | Hyderabad | Singapore [image: Description: cid:[email protected]] *
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