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** *L1-Analyst * *T* *exas* *6 Months* ** • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Follow the escalation process • Follow the shift hand-over process • Update worklogs • Categorizes as per CTI as appropriate • Update the knowledge base • Coaching freshers to be independent • Coaching analysts for correct routing of tickets, capturing critical information • Technically upgrade across versions of environment when required • Adhere to organization policies and procedures • Complies to regulatory requirements • Alert Monitoring • Ticket Monitoring • Informing On - call support • Opening Bridge Call Thanks &Regards Aditya *Unicom **Technologies Inc* Email: [email protected] URL www.unicomtec.com Gtalk: unicomaditya -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/exact-match. For more options, visit https://groups.google.com/d/optout.
