*Hi,* *Please find below details for the position and send me your updated resume.*
*Position : **Application Support Engineer, Level III* *Location: Ann Arbor, MI* *Duration: 6+ months * *Interview: Phone then Skype* *Required Skills: * - 4 year college degree - 3-4 years related experience - 5 years total experience - Linux administration skills - Perl and Shell Scripting - Experience in working with real-time messaging systems - Experience in working with concurrent and multi-threading applications - Experience in working with distributed messaging systems and applications - Experience in working with low-latency and high performing systems - Experience in debugging Java memory/thread dumps, TCP dumps, OS core dumps - Strong familiarity in TCP/IP, Socket, RMI and Networking - Strong familiarity with SQL and Oracle Database administration and operation - Java and Middleware Software Support Experience - Strong learning agility, curiosity and problem solving skills - Solid written and verbal communication skills - Ability to act independently with limited supervision within scope of responsibility. - Leadership skills. Ability to take charge and lead others in service restoration - Ability to cross train and provide direction for other associates - Ability to practice Continuous Process Improvement *Responsibilities: * - Monitor, maintain, and support client facing applications as well internal enterprise systems - Research and resolve problems escalated from Level 1 and Level 2 support - Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content - Provide Support Leadership in designated support systems - Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II - Work with peers and vendors to design technical solutions to complex application issues - Develop and deploy scripts and processes to enable and test Highly Available and Disaster Recovery environments and mechanisms - Study software documentation to understand our applications business and technical alignment for providing maximum support - Analyze statistics and Incidents to develop and execute availability improvement plans - Focus on service restoration and reducing Mean Time To Restoration (MTTR) - Provide support guidance and direction for Engineer I associates within Production Support Applications - Provide 24/7 on-call support on rotating schedule including specific designated systems for issues that are escalated from Level 1 and Level 2 support - System Knowledge Acquisition - Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system - Continued comprehension of proprietary systems and subsequent system and procedural updates - Provide the role of SME for the systems designated by Management - Perform operational duties that ensure seamless operation of production systems - Configure and deploy new infrastructure into the production/QA/development environments - Deploy and/or roll-back new application versions to production/QA - Perform routine maintenance on application servers and track system performance - Recognize opportunities for improved process or procedures - Communication/service - Communicate to the Management about service disruption - Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis - Coordinate with other internal organizations to restore service (business, networks, server engineering, database administration, et c.) - Provide excellent service to all Production Support clients and business partners *Thanks and Regards* *Vikas Gupta* *Sr. Technical Recruiter* *Srimatrix Inc.* Direct: 4692098270 [email protected] -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/exact-match. For more options, visit https://groups.google.com/d/optout.
