*Hi,*


*Please check the JD and let me know if you have any local candidates
available. *



*Position: IT - Voice / Data Network Consultant - ICM / Genesys Scripting
Analyst*

*Location: Hartford, CT*

*Duration: 6+ months*

*Interview: Phone then Skype*



*USC/GC Only*



IDEAL BACKGROUND: Orchestration Server – created by Genesys. Someone with a
Cisco ICM scripting background or Genesys standard routing scripting
experience will translate well.

*** NOT looking for someone that is just a data technician (ex: Cisco data
switch).

DAY-TO-DAY: Good amount of business operations facing role – clarifying
requirements, scripting based on business requirements, let the business
test before it goes live to see what caller experience would be, testing
sign off.

What are the top 5-10 responsibilities for this position? (Please be
detailed as to what the candidate is expected to do or complete on a daily
basis)



ICM scripting

Genesys scripting

Call flow design

Call flow testing

AVAYA ACD

AVAYA CMS



*Thanks and Regards*

*Vikas Gupta*

*Sr. Technical Recruiter*

*Srimatrix Inc.*

Direct: 4692098270

[email protected]

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