*Experience:* 2 - 5 Years *Location:* Noida *Education:* UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required *Industry Type:* IT-Software/ Software Services *Role:* Business Analyst *Functional Area:* IT-Other Job Description
• Good Analytical skills • Proficient in Excel , Power point and Word - At least 2-3 years experience • Good written and oral communication Skill - At least 2-3 years experience in collaborating within and outside the teams Job Description • Prepares metric updates for Delivery Project Executives • Monitor account performance, Track SLA metrics, generate reports, trends & dashboards • Account scorecard, weekly exceptions, Utilization report, Productivity report - 100% Compliance and 100% Quality Check • Publish account review deck with all metrics and exceptions reports • Daily ticket backlog/aged ticket report • Review quality metrics reports from competencies and follow up on account specific action closure • Track CHIP Red/Amber accounts and drive action/SIP closure *Keywords:* Reporting analyst,business analyst Desired Candidate Profile Experience • Minimum experience: 2-3 years experience in process analysis tools, statistical analysis, performance behavior charts(control charts) and spreadsheets, and knowledgeable ITIL Education Qualification & Skills • BSC- Statistics / Any Degree • Quality, ITIL, Statistics certification desired Company Profile IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the “About Us” link above. Contact Details *Company Name:* IBM India Pvt. Limited *Website:* https://jobs3.netmedia1.com/cp/search.jsp?trac=hp_in&jobati *Executive Name:* Lakshmi *Address:* Not Mentioned *Email Address:* laksh...@in.ibm.com *Telephone:* Not Mentioned *Reference ID:* Reporting Analyst -- Thanks & regards, Noorain Ansari *http://excelmacroworld.blogspot.com/*<http://excelmacroworld.blogspot.com/> *http://noorain-ansari.blogspot.com/* <http://noorain-ansari.blogspot.com/> -- Thanks & regards, Noorain Ansari *http://excelmacroworld.blogspot.com/*<http://excelmacroworld.blogspot.com/> *http://noorain-ansari.blogspot.com/* <http://noorain-ansari.blogspot.com/> -- ---------------------------------------------------------------------------------- Some important links for excel users: 1. Follow us on TWITTER for tips tricks and links : http://twitter.com/exceldailytip 2. Join our LinkedIN group @ http://www.linkedin.com/groups?gid=1871310 3. Excel tutorials at http://www.excel-macros.blogspot.com 4. Learn VBA Macros at http://www.quickvba.blogspot.com 5. Excel Tips and Tricks at http://exceldailytip.blogspot.com To post to this group, send email to excel-macros@googlegroups.com <><><><><><><><><><><><><><><><><><><><><><> Like our page on facebook , Just follow below link http://www.facebook.com/discussexcel
