Yes, I can open most emails from the Eudora time period. The problem
exists with both emails that have attachments, and those that don't.
Also, I can open emails with and without attachments from roughly the
same time frame.

Erick

> -----Original Message-----
> From: [EMAIL PROTECTED] 
> [mailto:[EMAIL PROTECTED] On 
> Behalf Of Henry, Christopher M.
> Sent: Friday, April 30, 2004 1:13 PM
> To: Exchange Discussions
> Subject: RE: User can't open item
> 
> Can you open any attachments or emails during the Eudora time period?
> Did this user ever autoarchive their emails?
> 
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On 
> Behalf Of Erick Thompson
> Sent: Friday, April 30, 2004 3:44 PM
> To: Exchange Discussions
> Subject: User can't open item
> 
> I have a user who can't open some mail items in her mailbox. 
> The emails are from some time ago (Sept 2003), and when she 
> tries to open the item, Outlook 2003 responds with "Can't 
> open this item.  The operation failed.". In OWA, the server 
> returns a 501 - not implemented error on that same email. So 
> I don't think it's a client problem... Other messages on the 
> day, and on nearby days, work correctly, but there are a 
> number that don't work. I'm unsure of what could be causing 
> the problem.
> 
> The server is Ex2003, Client in OL2003, the workstation has 
> NAV enterprise 8.0, the server has Norton AV 4.0 for 
> Exchange, and the user is running the Cloudmark anti spam 
> system. The mailbox was on a Eudora 4.0 system in the past, 
> and was upgraded to OL2000/EX2000 before being upgraded to 
> 2003. I would think it was an import error, except that not 
> all messages have problems. The problems aren't limited to a 
> single email address, and don't fit any pattern that I've 
> seen so far. Any suggestions or ideas as to what this is, and 
> how I can fix it?
> 
> Thanks,
> Erick
> 
> 
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