Check the date and time (and time zone) of the client computer. If it is
more then a certain time difference then kerberos will exclude it. Like
an hour out is a "bad thing"

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Cook,
David
Sent: Friday, 5 November 2004 5:16 p.m.
To: Exchange Discussions
Subject: Kerberos problem with a few users

Hello all,
I have a problem with a few users that I can not figure out. I am
running Exchange 2003 SP1 in native mode with Windows 2003 AD in native
mode and Outlook 2003. 

The problem is that this user can not logon using OWA. She gets an error
saying "Bad Request (Request Header Too Long)". If I turn on Friendly
HTTP errors then the error is "HTTP 400 - Bad Request".

This user also can not open their mailbox from the client when logged on
to a computer on the domain. If I change the profile to use "Password
Authentication (NTLM)" rather than "Kerberos/NTLM Password
Authentication" then she can get into her mailbox. If I give myself full
control of her mailbox and set it to prompt for credentials with
"Kerberos/NTLM..." then I can get into the mailbox with no problem. 

I have used LDP to compare attributes with other an account that works
fine but I don't see any major difference other than things that should
be different. 

This leads me to believe the problem is related to Kerberos. Any idea
what I can do to resolve this issue? 

Dave Cook
Exchange Administrator
Creighton University - DoIT
402-280-3824


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