I've verified with the user that he does not have any firewall software
installed on his local PC and pretty much the only firewall he's going to
encounter should not stop him from getting access to the mail server, as
it's an internal connection, which is supposed to bypass the firewall.
John
-----Original Message-----
From: John Aldrich [mailto:[EMAIL PROTECTED]
Sent: Thursday, November 04, 2004 4:46 PM
To: Exchange Discussions
Subject: RE: Remote user having problems
1) Yes. He's able to browse the network as well as the internet (so it's not
a DNS issue)
2) Both users were on the same Exchange server. Moving the mailboxes to the
server I'm on (call it "mail2") from "mail1" allowed one user to send email
to external email addresses. However, the user who got "fixed" was actually
just across town in another building (which coincidentally houses the mail
server he was on...) and the user who's still having problems is located
several states away.
-----Original Message-----
From: Bowles, John (OIG/OMP) [mailto:[EMAIL PROTECTED]
Sent: Thursday, November 04, 2004 4:13 PM
To: Exchange Discussions
Subject: RE: Remote user having problems
Is this guy able to connect to anything else on the network?
When you said you moved this user to a server that you're on and it
fixed his problem and there was a previous problem. Were both of these
problems located on the same server??
_____________________
John Bowles
Exchange Engineer
OIG/HHS
[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John
Aldrich
Sent: Thursday, November 04, 2004 2:19 PM
To: Exchange Discussions
Subject: Remote user having problems
I've got a user in a remote location tied to us via WAN. He is using
Outlook
2000 on Windows 2000 Pro. He's pretty much unable to send email to
external
email addresses, and is unable to connect to the address book. I've
verified
his Exchange settings in Outlook and all his network configs look
correct as
well, however, whenever he tries to send an email to an external
address, it
locks Outlook up.
For the record, we're running Exchange 5.5, we have Symantec Corporate
Edition on the mail server, but exclude the mail spools.
The user has completely blown his system away and reinstalled both
Windows
and Outlook. We have also run SpyBot and Ad-Aware SE to clean spyware
off
his machine, but that didn't help the problem. He did tell me today that
he's got Visual Studio on his machine and wondered if that might be
contributing to the problem.
As a test, he set up Outlook on a Windows 98 machine in his office and
was
able to send to external email addresses, but was still unable to
connect to
use the addressbook. I have also tested his account on a Win98 box I
have
here in my office (same building as the Exchange server he and I are
both
on) and was able to send externally. Did not check to see if the address
book worked or not. I have also tried moving his mail folders to a
different
mail server, as we had a similar problem with another user, but moving
him
to the server that I'm on fixed his problem.
Any suggestions?
Thanks
John Aldrich
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