I am being forced to give a bunch of call center employees access to
Exchange (internal-only). What I would like to do, if it's possible, is
limit their ability to delete emails. My first thought is to create a
generic email address that would be shared between all of the users and not
permit them to delete emails, so that when an announcement comes to that
email address, it can't be deleted by the first user to see it.
I figure I can create a mailbox that is owned by someone else and give the
call center users "reviewer" access and give the "team leads" / management
read/write access so they can delete the emails after say, 30 days or
whatever. But I'd rather create a generic mailbox and make that mailbox
owned by the generic user (who already exists) but limit their ability to
delete emails. That would also remove the "coolness" factor of being able to
email all your buddies on the floor the same joke, etc. and reduce the
likelihood of misuse.
Basically I want to have a mailbox "genericuser" that is owned by
"genericuser" but "genericuser" can't delete any email and there are about
20-30 people using the "genericuser" ID to log into their PCs. Is this
possible in Exchange 5.5 or do I need to create mailbox "Generic2" and give
"genericuser" reviewer access to that mailbox and "supervisor" read/write
access?
Thanks
John
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